Overview
Regional Operations Manager (Motor retail – multiple Dealerships) Jobs in Emalahleni, Mpumalanga, South Africa at Superskills Consulting
Title: Regional Operations Manager (Motor retail – multiple Dealerships)
Company: Superskills Consulting
Location: Emalahleni, Mpumalanga, South Africa
Regional Operations Manager – Motor Retail – multiple dealerships.
Package: R 1.6m – R1.8m.
Motor retail / Automotive experience + a degree ESSENTIAL. Please do not apply if you do not have this experience.
Our client is looking to employ a Regional Operations Manager who will provide strategic and operational leadership across a group of eight dealerships. This role will include extensive travel – ideal would be for this person to live on the east side of Pretoria; west of Mpumalanga (Witbank area) or the far East Rand of Johannesburg.
This role will sit on EXCO and be responsible for driving profitability, operational excellence, customer satisfaction, and compliance with brand and company standards in new vehicle sales, used vehicles, parts, service, and F&I operations.
Qualifications and Experience:
Bachelor’s degree in Business or Commerce (MBA advantageous)
Minimum 8-10 years’ experience in motor retail management, with at least 5 years in a senior or regional role
Proven track record in managing multiple dealerships or business units
Strong financial acumen and operational understanding of dealership systems (sales, parts, and service)
Key Responsibilities:
Financial and Operational Performance
Drive regional profitability through effective management of sales, gross margins and expenses across all departments
Monitor and manage dealership budgets, forecasts and KPIs
Analyse financial statements and operational reports to identify opportunities for improvement
Ensure Return on Operational Assets (ROOA) and other financial metrics meet or exceed targets
Leadership and People Management
Lead, mentor, and support Dealer Principals and Department Managers to achieve performance goals
Ensure consistent application of company policies, processes, and performance management systems
Identify training and development needs to strengthen leadership capability in the region
Build a culture of accountability, teamwork, and customer focus
Sales and Marketing
Oversee implementation of sales strategies and marketing campaigns to drive new and used vehicle sales
Monitor stock levels, mix, and aging to optimize turnover and profitability
Support dealerships in achieving volume objectives while maintaining quality of sales and customer retention
Aftersales and Parts Operations
Ensure service and parts operations are efficient, profitable, and meet OEM standards
Monitor key metrics such as absorption rate, hours sold, parts turnover, and CSI scores
Drive process improvements in workshop utilization, productivity, and customer experience
Customer Experience and Brand Standards
Ensure dealerships consistently deliver superior customer experiences and meet OEM CSI/VOC requirements
Enforce adherence to franchise and brand standards across facilities and staff
Handle escalated customer or OEM issues promptly and professionally
Compliance and Risk Management
Ensure compliance with OEM, legal, and company governance requirements
Oversee internal audits, stock controls, and financial reconciliations
Promote safety, ethics, and regulatory compliance within the region
Strategic Development
Contribute to group strategic planning and regional growth initiatives
Identify new business opportunities, acquisitions, or expansion potential within the region
Lead implementation of group-wide initiatives and operational improvement projects
Key Performance Indicators (KPIs):
- Regional Net Profit and ROOA
- Sales Volume and Gross Profit (New & Used)
- Aftersales Absorption Rate
- CSI / NPS (Customer Satisfaction)
- Employee Retention and Engagement
- Compliance Audit Results
- Inventory Turn and Stock Age
Key Competencies:
- Strategic and analytical thinking
- Leadership and people management
- Commercial awareness and business acumen
- Communication and influencing skills
- Problem-solving and decision-making
- Customer-centric mindset
- High integrity and resilience