Receptionist / Switchboard Operator – Middelburg

TRACKER Middelburg requires a Receptionist to deliver administrative support to the region. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.

Reception Duties

• Provide customer service to clients calling and or emailing into the office.
• Answering of telephones in the office
• Re-directing calls to the correct person / department
• Walk-In client assistance
• Courier services
• Adhoc duties as requested by Supervisor / Manager

Sales Support

• Deliver support to Sales Consultants in all channels, focusing on all three channels Business / Dealer / Insurance to allow Sales Consultants to focus on Sales

o Update Business Partners and Clients regarding requests received by Consultants or by the Regional Office

o Follow up and providing updates regarding outstanding projects to all stake holders(Consultants, Business Partners, clients and Management)

o Provide feedback to all parties, internally and externally to make sure that all parties are updated on new application, outstanding installations and other requests

o MIS reports (Consultants, Business Partners, clients and Management)

o Installation Certificates

o Login details i.e. resets / creating logins

o Customer updates

o Loading of contracts through IEvolve

o Follow processes and adhere to procedures

o Loading of new leads on the NR Site

Customer Value, Growth, Knowledge, Efficiency– Scheduling / Reporting

• Request rebooking to be done on fitments not completed
• Scheduling urgent fitments when required
• Scheduling On Sites and Service Requests as required
• Tech Support when required
• Pro-actively identify outstanding fitment
• Maintain and enhance reports implemented by management to monitor regional productivity and efficiencies

Customer Value, Growth, Knowledge, Efficiency (10%) – Process Management & Operations

• Ensure that the Region aligns with Tracker Head Office processes to increase efficiencies and turnaround times
• Positively influence the processes and relationships within the region to achieve the business objectives
• Support other business units and other departments within Tracker Connect
• Apply knowledge, seek assistance, assign resources and judgment to resolve problems
• Compliance with company policies