Overview
Receptionist / Switchboard Operator – Middelburg Jobs in Middelburg, Mpumalanga, South Africa at Tracker Connect
Title: Receptionist / Switchboard Operator – Middelburg
Company: Tracker Connect
Location: Middelburg, Mpumalanga, South Africa
Position Summary
Industry: IT & Internet
Job category: Reception and Switchboard
Location: Middelburg
Contract: Permanent
EE position: No
Introduction
TRACKER Middelburg requires a Receptionist to deliver administrative support to the region. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.
Responsibilities
Job description
Reception Duties
- Provide customer service to clients calling and or emailing into the office.
- Answering of telephones in the office
- Re-directing calls to the correct person / department
- Walk-In client assistance
- Courier services
- Adhoc duties as requested by Supervisor / Manager
Sales Support
- Deliver support to Sales Consultants in all channels, focusing on all three channels Business / Dealer / Insurance to allow Sales Consultants to focus on Sales
- Update Business Partners and Clients regarding requests received by Consultants or by the Regional Office
- Follow up and providing updates regarding outstanding projects to all stake holders(Consultants, Business Partners, clients and Management)
- Provide feedback to all parties, internally and externally to make sure that all parties are updated on new application, outstanding installations and other requests
- MIS reports (Consultants, Business Partners, clients and Management)
- Installation Certificates
- Login details i.e. resets / creating logins
- Customer updates
- Loading of contracts through IEvolve
- Follow processes and adhere to procedures
- Loading of new leads on the NR Site
Customer Value, Growth, Knowledge, Efficiency– Scheduling / Reporting
- Request rebooking to be done on fitments not completed
- Scheduling urgent fitments when required
- Scheduling On Sites and Service Requests as required
- Tech Support when required
- Pro-actively identify outstanding fitment
- Maintain and enhance reports implemented by management to monitor regional productivity and efficiencies
Customer Value, Growth, Knowledge, Efficiency (10%) – Process Management & Operations
- Ensure that the Region aligns with Tracker Head Office processes to increase efficiencies and turnaround times
- Positively influence the processes and relationships within the region to achieve the business objectives
- Support other business units and other departments within Tracker Connect
- Apply knowledge, seek assistance, assign resources and judgment to resolve problems
- Compliance with company policies
Minimum Requirements
SKILLS AND KNOWLEDGE
- Matric coupled with a minimum of 1 year working experience in a Reception environment
- MS office Knowledge
- Customer Service skills
- Ability to work under pressure
- Ability to work within a team
- Out of the box thinking skills
- Excellent communication and organizational skills
- Excellent service orientation
- Time management
- A self-starter
- Assertive
- Attention to detail
- Excellent relationship builder
- Results and action orientated
Benefits
Medical aid
Provident fund