Overview
Receptionist/ Guest Relations Host Jobs in Stellenbosch at Providence Hotels
Position Summary
The Receptionist / Guest Relations Host is the primary point of contact for guests and is responsible for creating a warm, personalised and memorable experience from reservation through departure. This role combines reception, concierge, reservations, breakfast service and operational support.
Key ResponsibilitiesGuest Relations
- Welcome guests on arrival.
- Conduct efficient check-in and check-out.
- Escort guests to their rooms.
- Provide personalized recommendations.
- Anticipate guest needs.
- Resolve guest enquiries professionally.
Reservations
- Process reservations.
- Respond to telephone and email enquiries.
- Manage OTA messaging.
- Maintain guest profiles.
- Upsell accommodation and experiences.
Breakfast Service
- Prepare dining area before service.
- Welcome guests into the breakfast room.
- Serve beverages and breakfast.
- Clear and reset tables.
- Assist the Breakfast Chef as required.
Concierge Services
- Arrange restaurant reservations.
- Book wine tastings and tours.
- Recommend local attractions.
- Coordinate guest transport.
Administration
- Daily cash handling.
- Process payments.
- Prepare daily reports.
- Maintain reception records.
Operational Support
- Assist Housekeeping during busy periods.
- Conduct room checks.
- Assist with turn-down service.
- Maintain guest lounge presentation.
Required Skills & Experience
Hospitality qualification advantageous.
Minimum 2 years’ reception or guest service experience.
Professional appearance and excellent communication skills.
Computer literacy and experience with PMS systems.
Ability to multitask in a luxury environment.
Pay: R8 500,00 per month
Work Location: In person
Title: Receptionist/ Guest Relations Host
Company: Providence Hotels
Location: Stellenbosch
