Overview
Receptionist Jobs in Southern Suburbs, Western Cape at Melomed Private Hospitals SA
Key Outputs:
- Admission of patients into the Hospital in a timely, professional manner which includes online pre-admissions, direct admissions and/or transfers from other hospitals, etc.
- Maintenance of accurate and up-to-date patient records on the electronic system
- Verification of patient personal data upon admission and compliance with POPI Act to protect the privacy of a patient.
- Ensure that all sensitive information is managed confidentially and securely.
- Ensure that all relevant consent is obtained, explained, and signed by the patient and/or person responsible for the account.
- Verification of medical aid data using the various web applications available as per standard SOPs
- Engage with patients on medical aid rules, benefits, and co-payments to ensure that the business financial risk is adequately managed.
- Receipt of payments in the form of cash and credit cards as per standard operating procedure.
- Utilization of appropriate digital platforms and data solutions for the benefit of our business and patients (online admissions and other digital platforms)
- Monitoring of the patient waiting area/triage waiting area (trauma) and keeping patients informed of any delays in admission and/wait times.
- Maintain a professional and welcoming environment.
- Consistently maintain a professional appearance by adhering to the dress code and wearing the appropriate uniform in compliance with the uniform policy.
- Maintain and encourage effective communication and interaction within the unit, and key management/stakeholders of the hospital.
- Grade 12
- At least 2 years’ working experience in a Healthcare or Hospitality environment
- Previous experience in a customer service orientated role
- Exceptional communication skills (written and verbal)
- Sound interpersonal skills with the ability to handle conflict situations
- Knowledge of medical scheme – scale of benefits (preferred)
- Advanced computer skills, i.e. Outlook, Word, Excel, etc.
- Previous experience of integrated platforms on UMS/medical scheme B2B platforms, Clinic Manager, etc (preferred)
- Numerate, accurate, methodical, customer centric and attention to detail
- Ability to work well under pressure
Title: Receptionist
Company: Melomed Private Hospitals SA
Location: Southern Suburbs, Western Cape
