Overview
QUALITY CONTROL OPERATOR (CUSTOMER SERVICE) – TANZANIA Jobs in Dar es Salaam, Tanzania at Career Options Africa Ltd
Title: QUALITY CONTROL OPERATOR (CUSTOMER SERVICE) – TANZANIA
Company: Career Options Africa Ltd
Location: Dar es Salaam, Tanzania
Background Information
Career Options Africa Group is a HR Consultancy firm specialized in Recruitment, HR outsourcing and Immigration support in Africa with offices in Kenya, Uganda, Tanzania, Rwanda, Democratic Republic of Congo (DRC), Burundi, Nigeria, South Africa and South Sudan.
Our client, an operator in retail intermediation/online business services, is actively seeking a Quality Control Operator (Customer Services) to join their team in Tanzania.
THE JOB
The ideal candidate is responsible for monitoring and evaluating operator calls, providing performance feedback, analyzing reports, and recommending improvements to enhance service quality.
MAIN TASKS AND RESPONSIBILITIES.
- Evaluating call recordings of operators
- Providing feedback on evaluation results
- Preparing and analyzing reports
- Making recommendations to improve operator quality
- Communication with remote sites
QUALIFICATIONS
The job holder should have the following qualifications.
- At least one year in call center sales
- Experience in quality control / supervisor / team lead roles
- Experience with CRM systems
- Experience preparing and analyzing reports
THE RIGHT PERSON FOR THE JOB
The ideal candidate should possess the following skills and competencies.
- Attention to detail
- Strong communication
- Ability to provide constructive feedback
- Analytical thinking
- Stress resilience
- Objectivity and impartiality
- Ability to handle large amounts of information
- Flexibility and adaptability
WHAT WE ARE OFFERING THE RIGHT PERSON
We are offering the successful candidate a basic salary of USD 250 and an additional bonus of USD 100
HOW TO APPLY
Visit www.careeroptionsafricagroup.com and www.hreastafrica.com for more details on this position.
Send CV only to [email protected] by 31st March 2026 subject heading, as QUALITY CONTROL OPERATOR (CUSTOMER SERVICE) -TANZANIA. However, applications will be reviewed as they are received, and qualified candidates called for an interview as soon as their CVs are received. Kindly indicate current, last or expected salary in the CV.
Candidates who do not hear from us by this date should consider their applications unsuccessful.