Overview
Project Manager, Operations Manager, Program / Project Manager Jobs in Cape Town, South Africa at CallForce
We are seeking a detail-oriented, deadline-driven Project Manager with hands-on experience in the BPO industry managing cross functional projects. The ideal candidate will play a key role in coordinating and implementing new campaign setups, leading UAT processes, and ensuring projects are delivered on time and to specification.
Key Responsibilities
- Coordinate end-to-end setup of new BPO campaigns, ensuring all components are implemented smoothly
- Manage User Acceptance Testing (UAT) phases, including creation of test cases, tracking results, and issue resolution
- Develop and maintain detailed project plans, timelines, and documentation
- Liaise with cross-functional teams including operations, IT, QA, and client stakeholders
- Track project milestones and escalate potential delays to leadership
- Schedule and facilitate project meetings, prepare agendas and record minutes
- Support risk management, issue tracking, and resolution planning
- Ensure compliance with SLA commitments and contractual obligations
- Monitor project KPIs and support post-implementation reviews
Requirements
Experience:
- 2–4 years in project coordination or junior project management roles ideally in a BPO or shared services environment,
- Proven track record of delivering client onboarding, transitions, or process improvement projects,
- Demonstrated involvement in UAT or software testing phases
- Familiarity with tools like , or MS Project is advantageous
- Ability to work flexible hours
- Own vehicle
Skills
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Analytical and detail-oriented approach to problem-solving
- Proven ability to work under pressure and meet tight deadlines
- Collaborative mindset and stakeholder management finesse
Title: Project Manager, Operations Manager, Program / Project Manager
Company: CallForce
Location: Cape Town, South Africa
Category: