Overview

Project Management Specialist Jobs in Johannesburg, South Africa at nedbank

Job Purpose

To manage and deliver architectural projects within agreed scope, budget, and timelines, while driving innovation-led design management across multidisciplinary environments. The role integrates architectural design thinking and agile practices to translate strategic concepts into practical, high‑value built environment solutions, ensuring teams are aligned, effective, and focused on delivering impactful, user‑centric outcomes.

Job Responsibilities

  • Lead the end‑to‑end delivery of digital banking design and transformation initiatives using agile and iterative methodologies, ensuring alignment to customer experience goals and strategic business objectives.
  • Drive human‑centered design practices by facilitating customer journey mapping, service blueprinting, and design thinking workshops to identify pain points and co‑create innovative solutions.
  • Translate customer insights, personas, and UX principles into actionable project deliverables, ensuring solutions are intuitive, relevant, and enhance the overall customer experience.
  • Champion innovation and continuous improvement by integrating emerging digital banking trends, fintech capabilities, and automation opportunities (including AI awareness) into project outcomes.
  • Facilitate cross‑functional collaboration across business, technology, UX/UI, and operations teams to ensure seamless omnichannel service design and delivery.
  • Provide expert guidance to project teams on agile frameworks, tools, and design‑led delivery approaches, while fostering strong team dynamics and a culture of experimentation and learning.
  • Establish and maintain strong stakeholder relationships through effective engagement, storytelling, and communication of insights, project progress, and value delivered.
  • Define and manage project scope, timelines, budgets, and resource allocation, ensuring alignment with business requirements, governance standards, and customer value outcomes.
  • Ensure accurate cost estimation and commercial viability by aligning project deliverables with client requirements, financial objectives, and performance metrics.
  • Apply data‑driven decision‑making by leveraging analytics, performance metrics, and customer feedback to guide prioritisation, measure success, and optimise delivery.
  • Manage stakeholder engagement strategies across diverse groups, ensuring clarity of roles, expectations, and participation throughout the project lifecycle.
  • Lead change management and impact assessments across processes, systems, and roles, ensuring successful adoption of new digital solutions and ways of working.
  • Ensure governance, risk, and compliance requirements are integrated into project delivery within the banking regulatory environment.
  • Track and ensure realisation of defined business and customer benefits, escalating risks or deviations proactively.
  • Deliver projects within agreed scope, time, and budget, while maintaining high standards of quality, innovation, and customer‑centricity.
  • Conduct post‑implementation reviews, retrospectives, and continuous improvement sessions to embed learning and enhance future delivery effectiveness.

Experience

  • 8 – 10 years’ experience in Project Management, with a strong track record of leading complex, multi‑disciplinary projects within tight deadlines, preferably in construction, fit‑out, or digital banking environments.
  • 5+ years’ experience in Architectural Design / Interior Architecture, with demonstrated expertise in conceptual design, spatial planning, and delivery of innovative, client‑centric environments.
  • Proven experience in architectural design innovation within digital banking or retail environments, incorporating customer journey mapping, human‑centered design principles, and experiential space design to enhance client and user engagement.
  • Strong capability in translating customer insights, personas, and service design frameworks into functional, aesthetically compelling, and commercially viable architectural concepts.
  • 5+ years’ experience within construction and fit‑out environments, with hands‑on involvement across the full project lifecycle (design development, coordination, construction, and delivery).
  • Demonstrated experience in…

Title: Project Management Specialist

Company: nedbank

Location: Johannesburg, South Africa

Category:

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