Production Coordinator

We are seeking a Production Coordinator to act as the key communication link between Customers, Sales, and Production. This role is critical in ensuring that customer orders are accurately processed, effectively scheduled, clearly communicated, and delivered on time.

The successful candidate will be highly service‑oriented, organised, and confident in coordinating multiple stakeholders in a fast‑paced production environment.

Key Responsibilities

• Serve as the primary point of contact between Customers, Sales, and Production regarding customer orders
• Receive, review, and confirm customer orders for accuracy, specifications, quantities, and delivery timelines
• Coordinate production schedules in line with customer requirements and production capacity
• Track order progress and proactively communicate updates, delays, or changes to customers and internal stakeholders
• Liaise with Sales to clarify customer expectations and provide accurate lead times
• Work closely with Production, Procurement, Logistics, and Quality teams to ensure smooth order fulfilment
• Handle customer queries and complaints professionally and escalate issues where required
• Maintain accurate records and prepare order status and delivery performance reports

Minimum Requirements

• Matric (NQF 4) – Essential
• Diploma or Degree in Operations Management, Supply Chain, Production Management, or Business Administration – Advantageous
• 1–3 years’ experience in a production coordination, operations, customer service, or sales support role
• Experience working in a manufacturing, FMCG, or production environment – Advantageous

Key Skills & Competencies

• Strong customer focus and service orientation
• Excellent communication and listening skills
• High levels of accuracy and attention to detail
• Strong planning and organisational skills
• Ability to perform under pressure and manage competing priorities
• Confident, assertive, and proactive with strong initiative
• Excellent cooperation and social skills when engaging cross‑functionally
• High stress resistance and vitality in fast‑paced environments

What We’re Looking For

• A proactive problem solver who takes ownership of customer orders
• Someone who communicates clearly, follows through, and keeps stakeholders aligned
• A team player who can balance customer expectations with production realities

Why Join Us?

• Be part of a collaborative and dynamic production environment
• Play a critical role in customer satisfaction and operational success
• Opportunity to grow within operations and supply chain functions