Overview
Point of Sale Specialist – V&A Waterfront Jobs in Cape Town at adidas
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- To manage all transactions with customers accurately and efficiently, on the POS system.
- Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.
- Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.
- To ensure all House Of Retail policies, rules and procedures are adhered to at POS.
KEY RESPONSIBILITIES:
- Manage transactions with customers using cash registers.
- Scan goods and ensure pricing is accurate.
- Collect payments whether in cash or credit and promote PJN as an option of payment
- Issue receipts, refunds, change or tickets.
- Redeem coupons and vouchers.
- Cross-sell products and introduce new ones.
- Sell add-ons to customers to increase UPT.
- Resolve customer complaints, guide them, and provide relevant information.
- Greet customers when entering or leaving the store.
- Maintain clean and tidy checkout areas.
- Track transactions on balance sheets and report any discrepancies.
- Bag packages.
- Handle merchandise returns and exchanges
- Ensure all till documents signed and filed accordingly
- Driving CRM and NPS as a last point for customer contact in store.
- Familiarize yourself with the digital dashboard to have better understanding of performance and tracking
- Sales responsibilities.
- Replenishment of sales floor.
- Housekeeping.
KEY RELATIONSHIPS:
- Customers, Peers, POS supervisor, Store Manager and Deputy Manager.
KNOWLEDGE, SKILLS AND ABILITIES:
- Basic PC knowledge.
- Familiarity with electronic equipment, like cash register and POS.
- Strong numeracy skills.
- Attention to detail.
- Strong communication and time management skills.
- Customer satisfaction oriented.
REQUISITE EDUCATION AND EXPERIENCE:
- 2-4 years work experience as a Retail Cashier or in a similar role in sales of years of retail experience
- Matric certificate
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
– CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU –
BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
Title: Point of Sale Specialist – V&A Waterfront
Company: adidas
Location: Cape Town
