Overview
Parts Sales Service Representative – Underground Mining Global Grade 10 Jobs in City of Johannesburg, Gauteng, South Africa at Barloworld Equipment
Title: Parts Sales Service Representative – Underground Mining Global Grade 10
Company: Barloworld Equipment
Location: City of Johannesburg, Gauteng, South Africa
Key Outputs
- Build productive, professional relationships and strategic partnerships with key personnel in assigned underground customer accounts.
- Knowledge of underground mining and underground equipment.
- Proactively assess, clarify, and validate customer needs on an ongoing basis.
- Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
- Assist with quotes for parts, service, and equipment management solutions.
- Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs.
- Responsible for Marketing after sales products and services
- Liaison Between Barloworld and Customer accounts
- Business Planning and / Budgeting Planning
- Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly
- Compile and submit parts forecasting.
- Discuss machine and undercarriage inspection reports regularly with customers.
- Responsible for selling Caterpillar marketing initiatives.
- Parts quotations followed up and converted into sales.
- Promote part sales through service.
- Achievement of Targeted Budget and Effective Expenses Management
- Achievement of Operations and customer monthly KPI’s
Qualification, Experience And Competencies
- Matric
- B. Tech Sales/Marketing Diploma or Certificate
- Qualified diesel/earthmoving equipment mechanic (or equivalent qualification).
- 5 years Caterpillar experience as an artisan
- Workplace Competencies Business development skills and knowledge
- Sound business communication skills (Managerial and technical report writing critical in role)
- Sound technical knowledge of underground product.
- Sound business communication skills
- Basic financial management skills
- PC and Microsoft Office knowledge
- Behavioural Competencies: Relations skills
- Problem solving
- Analysis
- Attention to detail.
- Listening
- Influencing and Negotiation