Overview

Outbound Team Leader Jobs in Soweto, South Africa at MASA Outsourcing (Pty) Ltd

Reference: JHB
003089-LF-1

Our client is looking for experienced Outbound Team Leaders to manage daily DC outbound operations, lead high-performing warehouse teams and ensure efficient picking, packing, replenishment and dispatch across store and online fulfilment channels.

Minimum Requirements

  • Grade 12 / Matric essential; a relevant qualification in Logistics, Supply Chain, Warehousing or Operations Management will be advantageous.
  • Proven experience in a Distribution Centre / warehouse outbound environment, preferably within retail, fashion, FMCG or e-commerce operations.
  • Previous team leader or supervisory experience, with the ability to lead, motivate and manage an outbound team effectively.
  • Sound knowledge of outbound processes, including store replenishment, online picking, packing, dispatch, shipping and product flow.
  • Good understanding of warehouse management systems and the ability to use operational systems to support daily workflow and reporting.
  • Experience in managing productivity, service levels, compliance, cost performance and operational targets.
  • Ability to conduct and support inventory counts, stock accuracy checks and related outbound controls.
  • Strong problem‑solving ability with a hands‑on, practical approach to daily operational challenges.
  • Excellent planning, coordination and communication skills, with the ability to work across teams and support management priorities.
  • Ability to identify operational risks, elevate issues timeously and assist in implementing corrective action.
  • Strong attention to detail, with a commitment to quality, accuracy, efficiency and loss reduction.
  • Knowledge of operational logistics standards, health and safety requirements and sustainability targets.
  • Ability to work well under pressure in a fast‑paced, deadline‑driven DC environment.
  • A collaborative and people‑focused leadership style, with the ability to develop, guide and empower team members.
  • Positive, adaptable and solutions‑driven mindset, with the ability to respond effectively to change.
  • Reliable, accountable and self‑aware, with a strong understanding of how individual leadership impacts overall team performance.

Key Responsibilities

  • Lead, manage, and organize an outbound department team, and monitor productivity.
  • Support outbound Department Manager in maximizing operational excellence, quality, and efficiency by proactive analysis of logistics processes and management of workflows.
  • Responsible for retail store allocation & replenishment and online picking, pick location storage and replenishment, packing, potential future outbound VAS, and shipping to fulfil customer expectations.
  • Secure efficiency and smooth operations in a cost‑efficient way and according to the clients operational & sustainability standards.
  • Guarantee optimal product availability and picking.
  • Understand the features of the systems used in the warehouse, being able to run the operation on a daily basis.
  • Responsible to conduct inventory counts.
  • Identify risks and issues in daily DC outbound department team and report to outbound Department Manager to support, resolving identified risks, issues, and follow‑up.

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Title: Outbound Team Leader

Company: MASA Outsourcing (Pty) Ltd

Location: Soweto, South Africa

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