Overview
Outbound Call Center Agent Jobs in Egypt at Scale Army Careers
Title: Outbound Call Center Agent
Company: Scale Army Careers
Location: Egypt
Our client operates a high-volume home and auto insurance sales organization supporting licensed U.S.-based insurance agents. Their model is performance-driven and highly structured, relying on outbound calling, live transfer qualification, and clear operational benchmarks to drive consistent sales results.
Location
Fully Remote | 9:00 AM – 5:00 PM EST or 10:00 AM – 6:00 PM EST
Role Overview
The Outbound Call Center Agent will support the client’s home and auto insurance sales operation through high-volume outbound calling and live transfer delivery. This is a structured, script-driven role focused on speed, consistency, and performance, designed for professionals who thrive in fast-paced call environments and are comfortable with repetitive execution and clear targets.
Key Responsibilities
Outbound Calling & Qualification
- Make 400–500 outbound calls per day using an auto-dialer.
- Follow approved scripts to qualify prospects for home and auto insurance.
- Deliver qualified live transfers to licensed U.S.-based insurance agents.
Performance & Execution
- Meet or exceed monthly live transfer benchmarks.
- Maintain consistency, professionalism, and energy across high call volumes.
- Accurately disposition calls and follow established SOPs.
Process Adherence & Quality
- Adhere strictly to scripts, call flows, and training guidelines.
- Communicate clearly with trainers and team leads regarding performance and issues.
Qualifications
Experience
- Proven experience in telemarketing or high-volume call center environments.
- Experience working with scripted outbound calling.
- Prior insurance experience (home and/or auto) is a plus.
- Experience with live transfer sales models is a plus.
Skills
- Clear, fluent English with strong comprehension and communication clarity.
- Ability to maintain pace and quality during long call blocks.
- Comfort working in a metrics-driven, highly structured environment.
- Reliable internet connection and ability to pass a technical setup test.
- Familiarity with Five9 or Ricochet 360 is a plus.
Technical Requirements
- Computer (NOT Chromebook)
- Windows 10 or 11
- Mac iOS 12+
- Google Chrome
- Stable primary internet connection + a second independent backup source (e.g., mobile hotspot from a different provider). Both sources are required and will be verified at multiple stages of the interview process.
- Headset + Webcam
What Success Looks Like
- Consistently meeting or exceeding live transfer benchmarks.
- Low QA issues with strong script adherence.
- High reliability and attendance.
- Effective communication with trainers and team leads.
Opportunity
This role offers a clear performance-based path for professionals who excel in high-volume outbound environments. With structured training, defined benchmarks, and commission tied directly to results, this position is ideal for candidates who value clarity, accountability, and execution-focused work.