Overview
Outbound Agent (Finchoice) Jobs in Cape Town at Weaver Fintech Ltd
Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands — Pay Just Now and FinChoice — empower millions of South Africans through innovative Payments, Lending, and Insurance solutions.
We’re a data-first organisation built on collaboration, innovation, and purpose: to make digital finance simpler, more inclusive, and more human.
Role Overview
The Lending Call Centre Agent is responsible for telephonically selling finchoice’s lending products — primarily Term Loans and MobiMoney — to new and existing customers. The role drives disbursements, new-to-file (NTF) growth, utilisation and cross-sell, while delivering responsible lending outcomes and a high standard of customer experience.
Key Performance Areas
Sales & disbursement performance
- Achieve agreed sales, disbursement and conversion targets across Term Loans and MobiMoney
- Drive new-to-file (NTF) acquisition, customer utilisation and cross-sell into the wider Weaver ecosystem (e.g. MobiMoney to Term Loan customers, insurance attach)
- Efficiency and Productivity
- Reach performance targets relating to productivity, adherence, turnaround, time keeping and quality
- Be available to make Contacts by avoiding unnecessary time spent in after Contact activities or breaks in order to provide agreed service levels
- Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times
- Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems
Customer service
- Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for finchoice
- Take responsibility for each customer contact, ensuring guidance is always given in the customer’s best interests
- Handle objections appropriately to ensure that positive results are achieved and enhance customer delight
- Work towards continuously improving the customer experience and service delivery
Quality standards
- Focus on “getting it right first time” to ensure that correct and precise information is relayed to customers
- Capture all customer details, call logs and sales transactions accurately onto the system
- Adhere to internal systems, policies, procedures and requirements
Qualifications & Accreditations
- Grade 12 / Matric or equivalent
Experience & Skills
- 1+ year sales experience in a target-driven environment, preferably outbound contact centre
- Prior experience selling unsecured lending, credit or financial services products advantageous
- Computer literate and comfortable working across a dialler, CRM and quote/affordability tools
- Numerate — able to explain instalments, terms and total cost of credit clearly to customers
- Attributes & Behaviours
- Energetic and positive attitude
- Strong customer focus
- Excellent communication and active listening skills
- Resilient under target pressure and able to handle objections constructively
- High personal integrity — sells the right product to the right customer
- Team player but able to work independently
- Excellent telephonic manner
What We Offer
- The opportunity to sell across two of South Africa’s most exciting fintech brands.
- A high-performance sales environment with structured coaching and clear progression.
- Uncapped commission on top of a competitive base, rewarding strong performers.
- Exposure to the full Weaver ecosystem — Term Loans, MobiMoney, insurance and PayJustNow.
- A purpose-led, growth-focused organisation that takes responsible lending seriously.
Title: Outbound Agent (Finchoice)
Company: Weaver Fintech Ltd
Location: Cape Town
