Overview
Order Processing Specialist (Sales Deals) Jobs in South Africa at HIREXE
Title: Order Processing Specialist (Sales Deals)
Company: HIREXE
Location: South Africa
Order Processing Specialist (Sales Deal Desk)
Location: Remote (South Africa)
Working Hours: Full-time, Eastern Standard Time (EST) / US business hours
About the Role
We are looking for a detail-oriented Order Processing Specialist to join our team. In this role, you will support the Sales, Operations, and Finance teams by reviewing, validating, and processing sales orders while ensuring compliance with company policies and operational requirements.
You will play a key role in maintaining the accuracy of customer orders, resolving discrepancies, and ensuring orders are processed efficiently and on time. This position requires someone who thrives in a fast-paced environment, enjoys collaborating across departments, and has exceptional attention to detail.
Key Responsibilities
Order Validation & Processing
- Review and validate sales orders for accuracy before approval.
- Verify products, quantities, subsidiaries, currencies, billing information, shipping information, and other order details.
- Confirm pricing, contract terms, and payment terms align with company policies.
- Identify discrepancies or missing information before orders are processed.
Approval Management
- Ensure orders comply with internal approval processes and operational requirements.
- Determine when Legal, Finance, or other stakeholders need to be involved for additional approvals.
- Maintain compliance with company policies throughout the order approval process.
Cross-Functional Collaboration
- Partner with Sales, Customer Success, Renewals, Finance, and Operations teams to ensure orders are processed accurately and efficiently.
- Communicate proactively with stakeholders regarding outstanding approvals or required changes.
- Help drive smooth handoffs between departments throughout the order lifecycle.
Issue Resolution
- Identify potential issues or risks with customer orders.
- Escalate concerns to the appropriate opportunity owner.
- Work collaboratively to resolve issues quickly while minimizing delays.
Requirements
- Previous experience in Order Processing, Sales Operations, Deal Desk, Sales Administration, or a similar operational support role.
- Excellent attention to detail with a high level of accuracy.
- Strong organizational and prioritization skills.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and critical thinking skills.
- Ability to manage multiple priorities and work effectively under tight deadlines.
- A customer-focused and solutions-oriented mindset.
- Comfortable working collaboratively with cross-functional teams.
- Experience using Salesforce is preferred.
Working Hours
- Must be available to work Eastern Standard Time (EST) / US business hours.
- This is a fully remote position.
What We're Looking For
The ideal candidate is highly organized, detail-oriented, and enjoys ensuring processes run smoothly. They take ownership of their work, communicate effectively across teams, and can confidently manage multiple priorities while maintaining accuracy under pressure.