Overview
Order Fulfilment Controller Jobs in Cape Town, South Africa at O’Brien Recruitment
Position: Order Fulfilment Controller: 3 month contract
We’re looking for a customer-focused, detail-driven Order Fulfilment Controller to join a fast-paced Digital Commerce team. This role is all about keeping online orders on track, resolving issues quickly, and delivering a great customer experience.
Contract: 3 months
Environment: Fast-paced Digital / eCommerce
Customer Interaction: High
Shift Pattern & Hours
Weekend & public holiday availability required
Transport provided home after late shifts
Key Responsibilities
Handle customer, store & courier queries (calls, email, chat & Whats App)
Proactively manage online orders and resolve delays
Follow up with stores and courier partners to ensure on-time delivery
Keep customers informed on order status and delivery updates
Investigate and resolve service and order issues
Identify trends and assist with process improvements
Requirements
Minimum 3 years’ experience in eCommerce, Digital Commerce or customer support
Experience in a multi-channel customer support environment
Understanding of order fulfilment / deliveries (advantage)
This role suits someone who is organised, proactive, calm under pressure and customer-focused.
Title: Order Fulfilment Controller
Company: O’Brien Recruitment
Location: Cape Town, South Africa
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