Overview
Order Executive Jobs in Lékoumou Department, Republic of the Congo at TDF – Diamonds & Gold
Title: Order Executive
Company: TDF – Diamonds & Gold
Location: Lékoumou Department, Republic of the Congo
2-9
Product Department
Full-Time
Job Summary
TDF – The Diamond Factory is seeking a detail-oriented Order Executive to manage, track, and report on all jewellery orders across departments. The role focuses on order ageing resolution, reporting, coordination, and ensuring timely closure of new, repair, and delayed orders while maintaining transparency and accuracy.
Key Responsibilities
Order Management & Ageing Resolution
- Maintain and resolve ageing of goods across all three order departments
- Regularly follow up with internal teams to close ageing and pending orders
- Ensure timely movement and closure of orders as per defined timelines
Order Reporting & Documentation
- Compile and maintain store-wise Order Summary Reports
- Prepare Cancelled Orders Reports with detailed reasons and supporting data
- Compile, verify, and update Repair Order Summary Reports
- Maintain accurate records for new, repair, and cancelled orders
Delay Tracking & Follow-ups
- Maintain a Delay Order Checklist for all delayed orders
- Track delays with valid reasons and approvals
- Coordinate with concerned departments to minimize order delays
Coordination & Communication
- Coordinate with stores, production, repair, and logistics teams
- Act as a single point of contact for order-related queries
- Escalate critical delays or discrepancies to seniors in a timely manner
Data Accuracy & Compliance
- Ensure data accuracy in all order-related reports
- Maintain proper documentation and audit-ready records
- Follow company SOPs for order processing and reporting
Required Skills & Qualifications
- Experience in order processing / order management (jewellery industry preferred)
- Strong knowledge of Excel and reporting formats
- High attention to detail and follow-up skills
- Good communication and coordination abilities
- Ability to manage multiple orders and deadlines
Preferred Experience
- 2–8 years of experience in jewellery, retail, or manufacturing order management
- Exposure to diamonds, gold, or repair order workflows is an advantage
What We Offer
- Stable role in a reputed jewellery brand
- Structured processes and learning opportunities
- Growth-oriented work environment
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