Overview
Operations Trainer: Skills, Coaching & Impact Jobs in Durban, South Africa at WNS
Operations Trainer
The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units.
Key Responsibilities
- Training Delivery
- Conduct new starter training as well as refresher, up‑skilling and cross‑skilling training.
- Assessment
- Assessments must be completed for all training events.
- Remedial support must be provided to all delegates prior to re‑assessment.
- Administration
- Capture learner records in line with administrative requirements, e.g. Complete Annual Training Reports, delegate attendance registers, and update operational skills matrix.
Qualifications
- Grade 12 / Matric
- Tertiary qualification in training and development would be beneficial
- Train the trainer experience
Experience Required
- 3+ years’ experience in a Call Center environment will be an advantage
- 1+ years’ experience in Learning & Development
- Training, coaching and mentoring experience
- Computer literacy at intermediate level (MS Office)
Knowledge, Skills and Attributes
- High proficiency in delivering impact training and facilitation
- Strong planning, organising and time management skills
- High proficiency in verbal & written English
- Strong communication and interpersonal skills
- High attention to detail and accuracy
- Exceptional administrative skills
- The ability to work within a team
- Self‑motivated
- Self‑manageable
- Strong customer service orientation
- Proactive
- The ability to learn, understand and master new information and multiple processes quickly, deal with complexity and take ownership and deliver results
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Title: Operations Trainer: Skills, Coaching & Impact
Company: WNS
Location: Durban, South Africa
Category: