Overview
Operations Supervisor Jobs in Dar es Salaam, Tanzania at PCCI GROUP
Title: Operations Supervisor
Company: PCCI GROUP
Location: Dar es Salaam, Tanzania
Company Description
PCCI Group is a leading provider of Customer Experience and Operations outsourcing in emerging markets. Established in 2001, the Group operates in 20 global locations, predominantly in Africa, and employs over 2,500 individuals. Specializing in BPO contact centers, self-service solutions, and big data insights, PCCI Group serves a diverse clientele, including multiple Fortune 500 companies across industries such as telecommunications, media, BFSI, energy, retail, and tourism. With multi-language support in English, French, and over 10 other languages, the company aims to deliver branded customer engagement and tailored solutions. PCCI Group is part of Teyliom Global Capital. More information can be found at www.pcci-group.com.
Role Description
This is a full-time, on-site role for an Operations Supervisor, located in Dar es Salaam, Tanzania. The Operations Supervisor will oversee daily operational activities, manage teams, monitor performance metrics, and ensure alignment with key business objectives. Responsibilities include supervising team members, coordinating resources, identifying and addressing process inefficiencies, and fostering a productive and collaborative work environment. The role also involves providing detailed reports and insights to senior management and ensuring adherence to organizational standards and policies.
Qualifications
- Strong Supervisory Skills, with the ability to manage, motivate, and guide teams effectively
- Expertise in Operations and Operations Management for efficient workflow and resource allocation
- Proficiency in Analytical Skills to assess performance metrics and drive process improvements
- Outstanding Communication skills for effective team collaboration and stakeholder interaction
- Proven organizational and time management skills
- Experience in a similar role within a multinational or culturally diverse environment is a plus
- Bachelor’s degree in Business Administration, Management, or a related field is required
- Familiarity with CRM, operational tools, and reporting systems is advantageous