Overview

Operations Superintendent – Shipping Jobs in Walvis Bay, Erongo Region, Namibia at OBT Group

Title: Operations Superintendent – Shipping

Company: OBT Group

Location: Walvis Bay, Erongo Region, Namibia

Job Description

With over two decades of experience, our team at OBT offers a long-standing tradition of shipping and logistics expertise, along with strong connections to a network of leading ship owners, operators, and local logistics specialists.


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The Operations Superintendent (Shipping) is responsible for overseeing daily shipping operations, leading the team, and ensuring efficient, high-quality service delivery. The role involves coordinating with customers and authorities, supporting billing accuracy, and driving operational improvements while contributing to business establishment and growth in Namibia.

Job Requirements

  • University graduate; certificate in logistics or related field preferred

  • Excellent English communication skills (written and verbal)

  • Advanced proficiency in Microsoft Office applications

  • Strong leadership and supervisory capabilities

  • Ability to manage sensitive shipments 

  • Strong organizational and decision-making skills

  • Ability to work within defined company policies while exercising sound judgment

  • Strong problem-solving and critical-thinking abilities

  • Effective time management and multitasking skills

  • Ability to work under pressure without compromising quality

Job Responsibilities

  • Ensure all emails and communications are answered and followed up in line with company standards

  • Provide accurate information in a professional and ethical manner

  • Plan, organize, supervise, and manage the daily work of subordinate staff

  • Monitor workflow during peak periods and manage personnel matters such as absenteeism and leave

  • Gather and analyze market information to support competitive pricing and service delivery

  • Train, instruct, and guide subordinates in job duties, including handling complex issues and conflict resolution

  • Identify staff development areas and provide coaching and support

  • Deliver high-quality customer service, including handling enquiries and resolving complaints using root cause analysis

  • Create an inspiring team environment with open communication

  • Delegate tasks, set deadlines, and oversee day-to-day operations

  • Motivate team members, encourage feedback, and resolve conflicts

  • Review operational processes regularly and implement procedural improvements

  • Maintain accurate records related to vessel calls and cargo movements

  • Submit monthly management reports as instructed

Job Benefits

  • A dynamic, market-facing role with strong growth potential.
  • Opportunity to join a well-established pan-African maritime & logistics company.
  • Exposure to regional and international clients and projects.
  • Supportive team environment with direct interaction with senior management.

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