Overview
Operations Scheduler Jobs in Parow at HG Travelling Services
Operations Scheduler – Job Description
Job Title
Operations Scheduler
Department
Operations
Reports To
Operations Manager/ Support Services Manager
Job Purpose
To ensure the effective scheduling and coordination of vehicles, drivers, and routes to meet operational requirements while maintaining service efficiency, compliance, and customer satisfaction.
Key Responsibilities
- Prepare and manage daily, weekly, and monthly transport schedules.
- Allocate drivers and vehicles according to operational requirements.
- Monitor driver attendance, shift changes, overtime, and leave to ensure sufficient coverage.
- Ensure all routes are covered and operational disruptions are addressed promptly.
- Communicate schedules and operational changes to drivers and relevant departments.
- Monitor vehicle availability, breakdowns, and maintenance requirements when scheduling.
- Handle last-minute schedule changes, emergencies, and driver shortages.
- Maintain accurate scheduling records and operational reports.
- Monitor service delivery and identify opportunities to improve operational efficiency.
- Assist with incident reporting and operational investigations where required.
- Support control hub requirements by ensuring on-time transport operations.
Minimum Requirements
- Grade 12 / Matric.
- Previous experience in transport scheduling, fleet control, or logistics operations preferred.
- Strong knowledge of transport operations and driver management.
- Computer literacy, including Microsoft Excel and scheduling systems.
- Good communication and problem-solving skills.
- Ability to work under pressure and manage multiple priorities.
- Willingness to work shifts, weekends, and public holidays if required.
Skills and Competencies
- Strong organisational and planning skills.
- Attention to detail.
- Time management ability.
- Decision-making and problem-solving skills.
- Teamwork and leadership ability.
- Ability to work in a fast-paced operational environment.
Key Performance Areas (KPAs)
- Route coverage and operational efficiency.
- Driver and vehicle utilisation.
- On-time schedule completion.
- Reduction in operational disruptions.
- Compliance with labour and transport regulations.
- Accuracy of schedules and reports.
- Communication and response times.
Working Conditions
- Office-based within a transport operations environment.
- May require extended hours, standby duties, and shift work.
- High-pressure environment requiring quick decision-making.
Job Type: Full-time
Ability to commute/relocate:
- Parow, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Scheduling: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: In person
Title: Operations Scheduler
Company: HG Travelling Services
Location: Parow
