Overview
Operations Manager Jobs in Windhoek, Khomas, Namibia at Old Mutual South Africa
Title: Operations Manager
Company: Old Mutual South Africa
Location: Windhoek, Khomas, Namibia
Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Duties and responsibilities
- Ensure operational support enables distribution channels and delivers strong customer experience
across end‑to‑end customer journeys.
- Support the annual business and strategic planning process for the Business Unit and OMLAC,
translating strategy into executable priorities.
- Accountable for execution of tactical business plans at an operational level, ensuring delivery
against agreed objectives and timelines.
- Own operational efficiency, quality, and performance through an operations balanced scorecard
covering financial, people, process, and customer dimensions.
- Monitor and continuously improve operational effectiveness through KPIs, service metrics, controls,
and reporting, proactively identifying risks, bottlenecks, and improvement opportunities.
- Accountable for governance, compliance, and operational risk management within the
operations environment.
- Drive operational excellence and continuous improvement, including innovation, process
optimisation, and reduced reliance on manual or legacy practices.
- Drive the adoption and effective implementation of approved initiatives, changes, and
operational improvements across teams and impacted stakeholders.
- Build strong partnerships across the business and with distribution channels, while ensuring clear and
effective communication to teams, peers, and executive leadership, including Exco reporting and
execution tracking.
Minimum Requirements
- Namibian Citizenship;
- Relevant Degree in Finance/Commerce;
- Minimum 3-5 years' experience in Financial Services environment;
- Experience must include management of others;
- Must have a strong client focus, with enterprise innovation;
- Excellent relationship management skills;
- Excellent communication skills;
- Ability to gain commitment and buy-in from other stakeholders;
- Excellent planning and organizing skills;
- Must have excellent technical knowledge; and
- Be team orientated.
Manage the development and implementation of processes, systems, and infrastructure to ensure high quality and timeliness of operations in areas such as account services, international securities, transaction processing, and loan support/credit approval.
Responsibilities
Operations Management
Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).
Business Planning
Contribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators (KPIs); develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets.
Leadership and Direction
Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals.
Performance Management
Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
Retail Service Operations
Manage day-to-day service operations, developing and/or delivering a plan and outcomes for a service operations area with guidance from senior colleagues.
Work Scheduling and Allocation
Develop medium- or long-term work schedules that enable the organization to achieve its business goals. Involves coordinating across multiple teams.
Improvement/Innovation
Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program. Involves working with guidance from senior colleagues.
Policy Development and Implementation
Develop procedures and interpret and apply policy for area of expertise to achieve specified outputs, or advise the wider business on application of policy, then monitor implementation of those procedures within the organization.
Recommendations
Recommend changes to policies, processes, standards, and practices that would improve operational support.
Internal Communications
Develop and/or deliver a plan for significant aspects of internal communications with guidance from senior colleagues.
Organizational Risk Management
Develop and/or deliver a contingency plan for significant aspects of the risk management and/or risk control processes.
Budgeting
Develop and/or deliver budget plans with guidance from senior colleagues.
Organizational Capability Building
Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.
Operational Compliance
Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.
Skills
Action Planning, Backlog Management, Change Management, Data Compilation, Executing Plans, Legal Practices, Occupational Safety and Health, Oral Communications, Organizational Design, Policies & Procedures, Professional Presentation, Project Budget Management, Project Delivery Management, Readiness Assessments
Competencies
Builds Effective Teams
Communicates Effectively
Customer Focus
Directs Work
Drives Engagement
Drives Results
Ensures Accountability
Financial Acumen
Education
NQF Level 8 – Honours or Postgraduate Diploma or equivalent: Finance, Economics (Required)
Closing Date
12 May 2026 , 23:59
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