Operations Manager

Job Context

Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven OPERATIONS MANAGER to join a team based at our Head Office. This role reports directly to Branch Manager in the Cleaning Business Unit.

Minimum Requirements

Matric / Grade 12 or equivalent

Diploma or Certificate in Operations Management, Business Management

3-5 years experience as an Operations Manager or in a similar role

Strong knowledge of cleaning methods, chemicals, equipment, and industry standards.

Proven experience managing large teams and multiple sites.

Good administrative, planning, and reporting abilities.

Must have computer skills (Ms Word/Excel/Outlook)

Strong communication, leadership, and problem-solving skills.

Ability to work under pressure and handle operational challenges.

Must have a clear criminal record

Valid driver’s licence and willingness to travel

Experience in PRP Payroll System will be advantageous.

Strong understanding of:

• Cleaning chemicals and equipment
• Labour legislation
• Shift planning and rostering
• Client relationship management
• Quality control and SLA compliance

Duties & Responsibilities

Develop and maintain systems to ensure client service level agreement adhered to at all times.

Develop and maintain relationship with client contact person and accounts person.

Establish and monitor a cleaning plan for each building in accordance with the service level agreements.

Conduct site visits of allocated sites and report on activities, results and recommendations.

Manage delivery of cleaning chemicals and consumables to sites.

Manage availability and condition of site equipment.

Manage the entire start up process of all new contracts to include staff recruitment, induction, work schedules etc.

Control and management of company assets and full knowledge of insurance requirements related thereto.

Manage area performance against agreed targets and budgets, and within policies and standards.

Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.

Achieve monthly non contractual revenue targets and maintain existing customer base and ensure up selling on existing contracts.

Manage all staff reporting to this position so as to effectively recruit, train, evaluate, motivate, delegate and monitor their activities.

Manage Industrial relations and staff scheduling to include monitoring of time and attendance, leave schedules, overtime etc.

Implement cleaner work schedules and evaluate and manage performance.

Adhere to company policy, procedures and Servest Group values.