Overview
Operations Lead Jobs in Stellenbosch, South Africa at Merand Recruitment
Our client is seeking a highly organised, proactive and hands-on Operations Lead to oversee and optimise daily business operations within a fast-paced e-commerce environment. The successful candidate will ensure smooth order fulfilment, efficient workflows, and strong team coordination while maintaining an excellent customer experience.
KEY RESPONSIBILITIES:
- Oversee daily operational activities to ensure smooth and efficient business functioning
- Manage end-to-end order fulfilment, including processing, invoicing, and dispatch
- Lead, support, and coordinate the operations team to ensure high performance and accountability
- Monitor stock levels, inventory accuracy, and supplier coordination processes
- Implement and improve operational systems, processes, and workflows for efficiency gains
- Handle customer queries and resolve escalations in a professional and timely manner
- Collaborate with marketing and management teams to support campaigns, promotions, and business growth initiatives
- Report operational challenges, risks, and performance updates clearly and timeously to management and directors
- Maintain high standards of accuracy, quality control, and attention to detail across all operational functions
REQUIREMENTS:
- Proven experience in an operations, logistics, or e-commerce environment
- Strong leadership skills with the ability to manage and motivate a team
- Excellent organisational, multitasking, and problem-solving abilities
- High attention to detail and strong process discipline
- Ability to quickly learn and manage technical workflows and large product catalogues (SKUs)
- Tech-savvy with experience in e-commerce platforms and order management systems (advantageous)
- Strong communication and interpersonal skills
- Proactive, hands-on approach with the ability to work independently
- Own reliable transport is essential
- Ability to thrive in a fast-paced, high-volume operational environment
* ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*
Title: Operations Lead
Company: Merand Recruitment
Location: Stellenbosch, South Africa
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