Overview
Operations Assistant Jobs in Cape Town at Charles Hope Apartments
Operations Assistant
Company: Charles Hope
Location: Cape Town CBD Office
Schedule: Wednesday to Sunday
Working Hours: UK Business Hours (between 10:00am and 7:00pm UK time)
Employment Type: Full-Time
About Charles Hope
Charles Hope is a modern hospitality and serviced accommodation company focused on delivering exceptional stays and outstanding guest experiences across our portfolio of properties. We pride ourselves on high operational standards, attention to detail, and a customer-first approach.
We are looking for a reliable and proactive Operations Assistant to join our growing Operations Team and support the day-to-day running of our properties and guest operations.
Role Overview
The Operations Assistant will support the Operations Team with the smooth day-to-day management of our serviced accommodation portfolio. This role involves coordinating with housekeeping teams, external contractors, and internal departments to ensure our apartments and guest services operate efficiently and to the highest standards.
The ideal candidate will be organised, hands-on, and comfortable working in a fast-paced hospitality environment.
Key Responsibilities
- Support the Operations Team with daily operational tasks across the portfolio
- Coordinate with housekeeping teams to ensure apartments are cleaned and prepared to company standards
- Liaise with external contractors including maintenance, repairs, and specialist suppliers
- Assist with resolving operational and guest-related issues promptly and professionally
- Conduct property inspections and quality checks where required
- Monitor maintenance issues and ensure timely follow-up and completion
- Assist with stock management and ordering of operational supplies
- Maintain accurate operational records and reporting
- Support apartment readiness and guest arrivals/departures
- Provide general administrative support to the Operations Team
- Help ensure all properties meet Charles Hope brand and service standards
Requirements
- Previous experience in hospitality, operations, property management, or a similar role preferred
- Strong organisational and multitasking skills
- Excellent communication and interpersonal abilities
- Ability to work independently and manage priorities effectively
- Confident working with external contractors and service providers
- Good attention to detail and problem-solving skills
- Proficient in Microsoft Office and/or Google Workspace
- Positive, flexible, and team-oriented attitude
- Full driving licence preferred but not essential
Working Pattern
- Wednesday to Sunday
- Based in our Cape Town CBD office
- Working hours aligned with UK operations (between 10:00am and 7:00pm UK time)
- Flexibility may occasionally be required based on operational needs
What We Offer
- Opportunity to join a growing and dynamic hospitality business
- Friendly and supportive working environment
- Career progression opportunities within Charles Hope
- Competitive salary based on experience
- Staff benefits and company perks
Experience:
- Operations : 2 years (Required)
- hospitality : 2 years (Required)
Work Location: In person
Title: Operations Assistant
Company: Charles Hope Apartments
Location: Cape Town
