Overview
Operations Assistant Jobs in Cape Town at Relocation Africa
The Relocation Africa Group is a leading company in the global mobility sector in Africa, with our head office based in Kenilworth, Cape Town, and we are looking for an Operations Assistant to join our team in MyResidenceAfrica.
Visit us at : https://myresidence.africa/
What we offer
Competitive salary: R17,000 – R23,000 per month (based on skillset and previous experience)
Dynamic, growing company with expansion opportunities
Diverse and inclusive company culture
Direct impact on business growth and client satisfaction
Position overview
We are seeking an experienced Operations Assistant to join our operations team.
This multifaceted role is crucial in ensuring exceptional client service and efficient business operations across our African property network.
We have a platform that holds all of our properties and when client requests come in, they are matched to our network of complied property partners. The returned quotes must be scrutinised and captured on our platform and then submitted to our clients within agreed time periods. Most bookings require negotiation.
Key responsibilities
There are 2 key areas of responsibility:
Booking processing and p roperty partner engagement
Booking Processing
Process booking requests from clients, agencies, travel managers, and corporate partners
Source and present appropriate property options to clients
Negotiate special requirements and terms between clients and properties
Process confirmed quotes and coordinate with finance team for invoicing
Handle booking cancellations professionally, enforcing agreed terms
Hand over completed bookings to guest liaison role Property partner engagement
Ensure property details are accurate and complete on database with current pricing
Support property onboarding and vetting processes according to defined workflows
Maintain compliance documentation and processes meticulously
Track and report on property performance including occupancy rates and client satisfaction
Load requests onto portal with complete accuracy under Operations Manager supervision Administrative support
Provide comprehensive administrative support to the operations team
Manage client and tenant communication professionally
Coordinate reservation processes and document management
Ensure quote requests are sent to property partners via portal
Load invoices accurately onto accounting platform
Inform finance department of required client invoices Research and analysis
Assist with market research as required
Provide business reporting to support decision making
Communicate property acquisition needs for new locations or insufficient stock
Track feedback from client satisfaction surveys Requirements and qualifications education
Tertiary qualification required – preferably hospitality (3-4 year Diploma/Degree) Experience
Minimum 3 to 5 years’ experience in travel/hospitality industry
Experience in hotel front desk, serviced apartments, or as booking agent
Understanding of booking travel market essential
Work experience in hospitality beneficial (our focus is on business travel not leisure) Technical skills
Proficient in MS Office Suite (Outlook, Word, Excel)
Knowledge of MS Teams, MS 365, and Xero Billing
Strong organisational and time-management abilities
Basic knowledge of financial processes and invoicing
Comfort with numbers and data management
Professional competencies
Excellent written and spoken English
Strong communication skills for diverse audiences
Ability to work under pressure and meet deadlines
Experience in negotiating rates with suppliers
Exceptional attention to detail and accuracy
Commercial acumen and ability to prioritize effectively
Cultural sensitivity for diverse business settings
Project management skills from conception to completion
Personal attributes
Lively, enthusiastic personality
Well organised and self-motivated
Dynamic high-energy self-starter with entrepreneurial spirit
Ability to work independently in SME business culture
Resilient and confident in challenging situations
Teamwork and collaboration focused
Company culture
We welcome enthusiastic candidates passionate about success who actively participate in our growth strategy. We embrace diversity and inclusion as core values, bringing together talent from different places and backgrounds across Africa to create the best ideas and solutions.
Our Purpose: ‘To offer exceptional experiences for our clients that will always trigger positive memories about Africa and its heart. It’s not about what we do but how we make you feel.’
Application process
Please only apply if you meet the requirements
Email your current CV to:
[email protected]
Please note: Only shortlisted candidates will be contacted
Start date : As soon as possible
Title: Operations Assistant
Company: Relocation Africa
Location: Cape Town
