Overview
Operations Agent (Transfer Agent) Jobs in Agadir, Souss-Massa, Morocco at MTS Globe
Title: Operations Agent (Transfer Agent)
Company: MTS Globe
Location: Agadir, Souss-Massa, Morocco
MTS Globe
MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast.
Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels.
250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network.
900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients.
The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.
Job Description
We are looking for a highly organized and proactive individual to join our dynamic team and take care of key aspects of the daily transfer operations at MTS Globe. The ideal candidate will ensure smooth coordination between providers, internal departments, and clients, maintaining service quality and operational efficiency.
Key responsibilities:
- Support daily operations:
- Organize and manage daily transfers, including routes between Agadir and Marrakech.
- Insert transfers manually into the TKO system and ensure data accuracy.
- Import excursion and transfer error reports from the inbox.
- Weekly & Monthly tasks:
- Close weekly groupings for both RAK and AGA.
- Follow up on monthly kilometers for provider New Prestige.
- Communication & Service Quality:
- Check and respond to emails daily.
- Answer and handle calls from guests and tour operators.
- Provide information to the complaints department regarding issues raised.
- Coordination & Problem Solving:
- Recalculate and adjust grouping errors in collaboration with the Finance department.
- GPS follow-up for J2holidays transfers.
- Act as the point of contact for providers, suppliers, and incoming agencies.
Requirements
- Good knowledge of Microsoft Office.
- Good level of English and Moroccan required, other languages are a plus.
- Flexible to work weekends and varied hours to support the operation
Desirable:
- Experience in a similar role
- Driving License