Office Support Manager: Legal and Compliance

Synopsis

• To provide a comprehensive and strategic support to the Divisional Executive by providing day to day oversight of operational matters and supporting the long-term planning, execution and measurement of activity across the division.
• To serve as strategic advisor and counsel to Divisional Executive.
• To monitor, evaluate and measure the timeous implementation of strategic objectives in the division and prepare presentations for various boards and committees.
• Support the co-ordination, planning and alignment of divisional activities.
• Identifying trends for business improvement and risk management purposes.

Job Description

Qualification and Experience

• Bachelor’s Degree

• A Post graduate Qualification in a relevant field (e.g. CA(SA), MBA/MBL, LLB, Engineering; Project Management will be an added advantage

• The preferred candidate will have a minimum of 5-8 years’ experience in field of discipline.

• Experience in public, financial or development finance institutions and understanding of all applicable legislative and governance principles is preferred.

• Candidate must have an understanding of the role of the IDC.

• The candidate must have absolute commitment towards the values of the Corporation.

• Experience in engaging, managing and negotiating with relevant specialist bodies, government institutions, industry associations etc.

Roles and Responsibilities

Financial / Shareholder Returns

• To manage the Divisional budget and cost centers. Consolidating budget reports in the division.

• To assist Departmental Heads in collating inputs to the annual budgeting process.

• To consolidate budget reports across the Division from Departmental Heads.

• To assist in reporting Divisional activities and preparing comparative reports.

Divisional Operational Processes

• To serve as strategic advisor and counsel to Divisional Executive.

• To assume day-to-day responsibility for projects and tasks and coordinate the execution of strategic initiatives.

• To create and maintain cross-departmental relationships.

• To assess inquiries directed to the Divisional Executive in order to determine the proper course of action and, where required, delegate to the appropriate individual to ensure resolution.

• Participate in strategy formulation and implementation for the Division.

• Provide strategic advice and support on policy matters.

• Assist with reporting on various operational activities/initiatives.

• Assist in the implementation of an effective client experience management framework including oversight of process optimization and digitization, complaints management, culture skills and targeted client service levels.

• Analyse trends and provide recommendations for remediation.

• Prepare Management information reporting and table analysis at key governance forums.

• Monitor and evaluate Divisional performance and ensure appropriate measures/interventions are put in place.

• To generate ideas for improvement of cross functional processes or resolution of complex problems.

• Participate in corporate strategic initiatives/projects.

• Research and provide specialist knowledge and advice to Divisional Executive relating to all operational aspects.

• Provide input to Executive Management Committee (Exco) and other strategic committees in the Corporation.

• To input into effective formulation and implementation of Divisional systems and procedures to ensure compliance and provide innovative solutions to take operations forward.

Roles and Responsibilities (cont.)

Corporate Strategic Alignment

• To participate in and support Corporate Initiatives.

• To formulate and implement innovative ways to improve Customer focus.

• Monitor and evaluate Divisional strategic priorities and preparation of reporting and presentation requirements.

Customer Focus & Stakeholder Management

• To foster and maintain relationships with internal and external clients.

Learning, Leadership & People Growth

• Keep up to date with latest strategic trends and developments (conferences and relevant forums).

• To research best practice measures.

• Take responsibility for personal development and growth.

• Promote the sharing of knowledge and best practice in the Division

Job Reference: IDC00734