Overview
Office Services Team Lead / Mail and Print Jobs in Columbus, OH at Franklin Imaging
Company Overview
Franklin Imaging is a full service reprographic company dedicated to providing high-quality print solutions through innovative technology and sustainable practices. Since 1998, we have specialized in wide format digital printing, full color printing, and facilities management.
Summary
Franklin Imaging is seeking a dependable and detail-oriented Team Lead – Mail and Print Services to support a preferred client in downtown Columbus. This full-time, day-shift role (Monday–Friday, 8:00 AM – 5:00 PM) requires strong customer service skills, the ability to manage and prioritize tasks under tight deadlines, and a proactive, team-oriented attitude. Ideal candidates will have experience in a similar role, with leadership experience preferred. A valid driver’s license and the ability to operate a company-owned vehicle are also required, as travel to other client sites is required. This position offers an hourly rate of $21.00.
Responsibilities
- Sort and process incoming mail, including opening and date-stamping as required
- Deliver USPS mail, interoffice correspondence, and special service parcels throughout the facility
- Process outgoing mail and packages via USPS, UPS, and other carriers, including metering and data entry using appropriate shipping software
- Assist walk-up customers and handle incoming phone inquiries promptly and professionally
- Maintain accurate records related to the receipt and dispatch of mail and shipments
- Manage ordering, inventory, and distribution of office supplies and equipment across the facility
- Perform departmental invoicing duties with accuracy and timeliness
- Resolve issues related to lost, missing, or undeliverable mail and packages in coordination with customers and carriers
- Ensure a clean, organized, and safe work environment
- Provide support to the print shop as needed
- Serve as backup at any of the client locations as required
- Perform additional duties as assigned by management
Qualifications/Requirements
- High school diploma or equivalent required
- 3+ years customer service experience (required).
- 1+ years print room, mail room, and/or copy center experience – preferred.
- 1+ years in a leadership role is a plus.
- Strong communication skills (written and verbal); positive; professional.
- Dependable; reliable; detail oriented; strong organization skills.
- Ability, on a regular basis, to stand/move for several hours at a time.
- Ability, on a regular basis, to lift up to 50 pounds.
- Must have a clean and valid driver’s license.
- Able to pass a thorough background examination (required for all positions).
- Experience driving a company-owned vehicle for a company in a metro/downtown area is a plus.
Franklin Imaging is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Preferred)
- Leadership: 1 year (Preferred)
- Print and/or Mail room : 1 year (Preferred)
License/Certification:
- Driver’s License (Required)
Ability to Commute:
- Columbus, OH 43215 (Required)
Work Location: In person
Title: Office Services Team Lead / Mail and Print
Company: Franklin Imaging
Location: Columbus, OH
