Overview
National Operations Manager Jobs in Windhoek, Khomas, Namibia at AltGen Namibia
Title: National Operations Manager
Company: AltGen Namibia
Location: Windhoek, Khomas, Namibia
Job Title: National Operations Manager
Location: Windhoek, Namibia
A large passenger transport operator is seeking a highly experienced operations leader to oversee and manage national-level bus operations. The role is responsible for ensuring safe, efficient, and cost-effective day-to-day operations across the fleet, while maintaining high service standards, operational compliance, and team performance.
This is a senior operational role requiring strong leadership, technical oversight, and the ability to manage multiple operational functions including fleet performance, workshops, staff, and service delivery across regions.
Key Responsibilities:
General Operational Management
- Oversee overall operational performance across the national business
- Monitor and control operational budgets and costs
- Provide regular operational reporting and performance insights
- Ensure smooth coordination of all operational business areas
Fleet & Service Operations
- Ensure optimal productivity and utilisation of the coach fleet
- Oversee daily operations including vehicle readiness and roadworthiness checks
- Ensure adherence to service schedules and operational policies
- Monitor fuel consumption, cleanliness, presentation, and general fleet standards
- Drive continuous improvement in service reliability and operational efficiency
- Manage incident handling, including investigations and corrective actions
Technical & Workshop Oversight
- Ensure all vehicles are serviced according to scheduled maintenance plans
- Maintain fleet reliability and technical compliance at all times
- Oversee workshop operations, tools, equipment, and spare parts control
- Manage tyre and stock control processes, including inventory accuracy
- Ensure workshop cleanliness, safety, and operational readiness
- Ensure staff are trained in technical, safety, and operational procedures
- Enforce compliance with health, safety, and operational standards
Human Resource & Team Management
- Manage workforce planning in line with operational requirements
- Oversee recruitment, staffing levels, and scheduling
- Ensure performance management processes are applied consistently
- Handle employee relations and disciplinary matters in line with policy
- Promote staff engagement, morale, and motivation
- Identify training and development needs across operational teams
- Ensure effective internal communication of goals and operational changes
Asset & Facility Management
- Ensure all facilities, workshops, and equipment are maintained to required standards
- Oversee cleanliness, safety, and operational readiness of all sites
- Ensure assets are properly maintained and serviced
- Manage risk mitigation related to theft, damage, and operational downtime
- Conduct regular stock and asset audits
Commercial & Operational Performance
- Support revenue performance through efficient operational execution
- Ensure on-time departures and arrivals across routes
- Contribute to improving route profitability and operational efficiency
- Support operational input into planning and performance improvements
Systems & Operational Controls
- Ensure accurate and consistent use of operational systems and reporting tools
- Maintain high standards of data accuracy and record keeping
- Oversee operational tracking of fleet, maintenance, and inventory information
- Ensure teams are trained and compliant in system usage and reporting processes
Experience
- 10+ years’ experience in transport, logistics, fleet, or large-scale operational environments
- Degree or Diploma level preferred
- Proven experience managing complex operational teams and multi-site operations
- Strong background in fleet management, maintenance oversight, or technical operations
- Experience managing budgets, operational performance, and service delivery
- Exposure to workshop or technical operations strongly advantageous
- Experience in a high-pressure, service-driven environment
What We’re Looking For
- Strong operational leader with the ability to manage large, dispersed teams
- Hands-on management style with strong attention to detail
- Excellent problem-solving and decision-making ability under pressure
- Strong people leadership and conflict management capability
- Highly organised with strong operational discipline
- Ability to enforce standards and drive accountability across teams
- Commercially aware with a focus on efficiency and cost control
- Strong communicator who can operate across technical and operational levels