Overview
Motor Assessing Team Manager Jobs in Midrand, South Africa at Sanlam
At MiWay, our purpose is to enable people to live their way. We understand that life is not just about “things” but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it’s inspired by humans by you.
Therefore, we focus on our clients’ needs; finding new ways to simplify their lives and how they do things.
We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.
What will you do?
We are seeking a dedicated and experienced Assessing Team Manager to lead our team of skilled assessors. The ideal candidate will be responsible for overseeing the entire assessment process, ensuring the delivery of high-quality, accurate, and compliant evaluations. This role is critical for maintaining our standards of excellence and driving continuous improvement within the department. You will provide strong leadership, develop team members, manage workloads, and ensure that all assessment activities align with organizational goals and regulatory requirements
What will make you successful in this role?
Minimum Qualification Required
- Grade 12 / SAQA Accredited Equivalent (Essential)
- VDQ (Vehicle Damage Quantifier) Qualification
- Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)
Minimum Experience
- 3 – 5 years’ work experience in the following (Advantageous):
- Front line / client relationship experience in a panel beating environment.
- Practical panel beating, spray painting, mechanical and electrical experience.
- Assessing experience at a short-term insurer
- Estimating in a panel beating environment
Deliverables Team Leadership & Management
- Lead, coach, and develop a team of motor assessors to deliver consistent, high-quality assessments.
- Monitor individual and team performance, providing regular feedback and implementing development plans where necessary.
- Manage workload allocation to ensure SLA and turnaround time adherence.
Claims & Assessment Oversight
- Oversee the assessment of vehicle damages and validation of repair costs to ensure fairness and accuracy.
- Ensure adherence to claims policies, procedures, and underwriting guidelines.
- Resolve escalated and complex claims assessment matters efficiently.
Operational Excellence
- Monitor productivity and implement process improvements for efficiency and quality.
- Ensure accurate and timely reporting on assessment performance and trends.
- Collaborate with claims handlers, suppliers, and panel beaters to ensure seamless workflow.
Compliance & Quality Control
- Ensure compliance with regulatory requirements, company standards, and industry best practices.
- Conduct regular quality audits on completed assessments and supplier invoices.
Stakeholder & Supplier Management
- Build and maintain professional relationships with service providers, including repair shops and towing companies.
Negotiate with suppliers where necessary to achieve cost savings and service improvements
Competencies
- Negotiating skills with service providers and clients
- Analytical skills
- Audatex advanced training
Knowledge and Skills
Claims settlements of a complex nature Payment approval and rejections Automotive Damage Claims Assessing and processing of claims Operate within claims guidelines and compliance
Personal Attributes
- Interpersonal savvy – Contributing independently
- Decision quality – Contributing independently
- Action orientated – Contributing independently
- Optimises work processes – Contributing independently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and…
Title: Motor Assessing Team Manager
Company: Sanlam
Location: Midrand, South Africa
Category: