Overview
Moderation Specialist Jobs in Cairo, Cairo, Egypt at Speakol
Title: Moderation Specialist
Company: Speakol
Location: Cairo, Cairo, Egypt
Job Title: Moderation Specialist
Department: Marketing
Location: Madinaty, Cairo, Egypt
Employment Type: Full-Time
Job Summary
We are seeking a detail-oriented and responsible Moderation Specialist to join our Marketing team. The role is responsible for monitoring and moderating user-generated content across digital platforms, social media channels, and online communities to ensure compliance with company policies, community guidelines, and platform standards while maintaining a positive user experience.
Key Responsibilities
- Monitor and moderate content across social media platforms and digital channels.
- Review user comments, messages, posts, and reported content to ensure compliance with company guidelines.
- Remove, flag, or escalate content that violates policies, community standards, or legal requirements.
- Respond to customer inquiries, comments, and messages in a professional and timely manner when required.
- Escalate critical, sensitive, or high-risk cases to the appropriate stakeholders.
- Track moderation activities and maintain accurate records of actions taken.
- Identify trends, recurring issues, and potential risks affecting the brand's online presence.
- Collaborate with Marketing, Customer Service, and other departments to address content-related concerns.
- Support the management and growth of online communities by encouraging positive engagement.
- Ensure moderation decisions are consistent and aligned with company standards and brand values.
Requirements
- Bachelor's degree in Marketing, Business Administration, Mass Communication, or a related field.
- 1–3 years of experience in Content Moderation, Social Media Management, Community Management, or a related role.
- Excellent written communication skills in Arabic and English.
- Strong attention to detail and ability to make sound judgments.
- Familiarity with social media platforms and digital communication channels.
- Strong organizational and time-management skills.
- Proficiency in Microsoft Office applications.
Preferred Qualifications
- Previous experience in social media moderation or community management.
- Experience using moderation, CRM, or ticketing systems.
- Understanding of digital marketing and social media best practices.
Competencies
- Attention to Detail
- Communication Skills
- Problem Solving
- Critical Thinking
- Time Management
- Customer Focus
- Accountability
- Teamwork