Overview
Mercedes Contact Center Advisor Jobs in Cairo, Cairo, Egypt at Abou Ghaly Motors
Title: Mercedes Contact Center Advisor
Company: Abou Ghaly Motors
Location: Cairo, Cairo, Egypt
- Respond to (inbound& outbound) calls, emails, and online chats to address customer inquiries and resolve issues
promptly.
- Provide accurate product or service information and assist customers with processes or troubleshooting.
- Manage and resolve customer complaints with professionalism and adherence to company standards.
- Assist in processing customer orders, transactions, and service requests efficiently.
- Maintain up todate knowledge of company products, services, and policies, especially related to the automotive industry.
- Update and maintain customer records in the contact center database, ensuring accuracy.
- Document all customer interactions according to internal processes and guidelines.
- Participate in team meetings, training sessions, and ongoing activities to enhance customer service skills.
- Meet or exceed established performance goals, including metrics for call handling time, customer satisfaction, and other key
- performance indicators (KPIs).
Requirements
- High school diploma or equivalent (High qualification).
- Previous experience in customer service or contact center role is preferred.
- Strong verbal and written communication skills with a clear and confident voice.
- Ability to handle high call volumes and manage multiple customer inquiries simultaneously.
- Basic computer skills and the ability to use contact center software, CRM tools, and Microsoft Office applications.
- Excellent problem-solving skills, with the ability to manage challenging customer situations.
- Strong attention to detail and the ability to maintain accurate records.
- A positive attitude, with the ability to remain calm under pressure.
- Ability to work well independently and collaboratively within a team.
- Availability to work flexible hours, including evenings, weekends, and holidays as needed.
- Previous experience with call center technologies.
- English language must be very good
- Experience in the automotive industry or related sectors is preferred.