Managed Print Solutions Specialist Jobs in Cape Town, South Africa at Datacentrix
is looking for a Managed Print Solutions Specialist. The role focuses on delivering efficient, secure, and scalable printing and document solutions that align with customer requirements and business objectives.
The specialist acts as a technical subject matter expert for Managed Print Solution technologies and tools, while also supporting pre-sales activities and solution design in
collaboration with internal and external stakeholders.
Key Performance Area’s
Design, implement, and maintain Managed Print Service solutions across diverse client environments. Stay up to date with new technologies and drive feature enhancements where applicable.
Implementation and management of document workflow solutions
Deploy, configure, and manage print management software, including Papercut MF, Papercut Hive, HP Access Control, and Printer Logic.
Support HP Web Jet Admin, HP Security Manager, and HP Smart Device Services (SDS) deployments; ensure all network agents remain online and functional.
Manage and maintain print fleet monitoring using necessary tools/applications available
Perform advanced troubleshooting and root cause analysis for printer hardware, firmware, and software issues.
Communicates (orally or in writing) feedback and technical information to all levels of end-users and customer IT management.
Compulsory required certifications and Experience
Proven experience with Papercut (Technical and Sales Certified – essential).
Experience with HP Web Jet Admin, HP Security Manager, HP
Advance, HP Park, and HP Smart Device Services (SDS) (advantageous).
Working knowledge of MS SQL for reporting and database management.
Experience with FMAudit for device monitoring and meter collection.
Strong understanding of HP printers and multifunction devices.
Project Management experience or formal certification (advantageous).
ITIL v4 Foundation certification or equivalent understanding of IT service management processes (advantageous).
IT or technical certifications such as CompTIA, Microsoft, or HP (beneficial).
For more information please contact:
Mohamed Shaik
Title: Managed Print Solutions Specialist
Company: Datacentrix
Location: Cape Town, South Africa
Category:
