Manage of 911 Communications and Support Services

Overview

Manage of 911 Communications and Support Services Jobs in Cottage Grove, OR at City of Cottage Grove

GENERAL POSITION SUMMARY:

The Manager of 911 Communications and Support Services is responsible for overseeing emergency communications, public safety technology, and the management of Records Technicians and Evidence Technicians. This position ensures the effective operation of the 911 Communications Center, the integrity and security of law enforcement records, and the proper handling, storage, and disposition of police evidence. The Manager provides leadership, strategic planning, and operational oversight while ensuring compliance with local, state, and federal regulations.

ESSENTIAL FUNCTIONS:

· Evaluates the performance of assigned personnel; establishes and evaluates appropriate performance and operation standards in coordination with the Chief of Police.

· Ensures compliance with Oregon Emergency Management (OEM) standards and federal regulations related to emergency communications and public safety technology.

· Manages and maintains public safety communication systems, including Computer-Aided Dispatch (CAD), radio networks, and Records Management Systems (RMS).

· Coordinates with law enforcement, fire, EMS, and other public safety agencies to enhance communication and response effectiveness.

· Collaborates with IT and vendors to ensure the security and functionality of emergency communication and data systems.

· Oversees staffing, training, and scheduling of 911 communications personnel.

· Manages and enforces Labor Contract and assists management with the negotiation of new contracts.

· Ensures system redundancy and continuity of operations in the event of technological failures or disasters.

· Oversee the Records Division, ensuring accurate collection, storage, and dissemination of law enforcement records.

· Maintains security and integrity of digital and physical law enforcement records.

· Directs and manages the proper collection, storage, and disposition of evidence and property in accordance with legal requirements.

· Ensures strict chain-of-custody procedures to maintain the integrity of evidence for court proceedings.

Knowledge of:

· 911 operations, public safety technology, and law enforcement records management.

· Familiarity with Oregon state laws and federal regulations, including CJIS, NIBRS, and FOIA requirements.

· Public records laws compliance, evidence retention policies, and data privacy regulations

Skilled in:

· Strong leadership, organizational, and problem-solving skills.

· Managing and maintaining public safety communication systems, including Computer-Aided Dispatch (CAD), radio networks, and Records Management Systems (RMS).

· Identifying and implementing technology upgrades to enhance emergency response, data security, and operational efficiency.

· Collaborating with IT and vendors to ensure the security and functionality of emergency communication and data systems.

· Overseeing the integration of body-worn cameras, in-car video systems, and other law enforcement technology.

· Developing and enforcing policies for record retention, expungements, and Freedom of Information Act (FOIA) requests.

Ability to:

· Work effectively with government agencies, law enforcement, and the community.

· Interpret complex legislation and translate legal requirements into clear, practical policies and procedures.

· Handle confidential and sensitive information with the highest level of integrity and discretion.

· Adapt quickly to changing organizational needs, emerging regulations, and new technologies.

· Champion a customer-service mindset, respond promptly and constructively to stakeholder inquiries and concerns.

· Drive continuous improvement by identifying process gaps, recommending solutions, and tracking implementation outcomes.

· Implement auditing procedures to verify compliance with best practices and accreditation standards.

Education and Experience: Any equivalent combination of training and experience that provides the applicant with the knowledge, skills, and abilities to perform the work will be considered. A typical way to obtain the knowledge, skills, and abilities would be:

· High School Diploma or G.E.D. required.

· Minimum of 7 years of experience in emergency communications, with at least 2 years in a leadership role.

Special Requirements/Licenses:

· Advanced Telecommunicator Certification from Oregon DPSST.

· Oregon DPSST Supervisory Certificate.

· Must obtain an Oregon DPSST Management Certificate within two years of hire.

Preferred Qualifications:

· Bachelor’s degree in Criminal Justice, Public Administration, Information Technology, Communications, or a related field

Pay: $100,392.00 – $128,136.00 per year

Benefits:

• 457(b)
• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person

Title: Manage of 911 Communications and Support Services

Company: City of Cottage Grove

Location: Cottage Grove, OR