Overview
Luxury Hotel Reservations Agent Jobs in Giza, Al Jizah, Egypt at OceanAir
Title: Luxury Hotel Reservations Agent
Company: OceanAir
Location: Giza, Al Jizah, Egypt
Job Summary:
The Luxury Hotel Reservations Agent is responsible for handling guest inquiries and converting them into confirmed bookings. This role requires a highly detail-oriented, sales-driven individual who can confidently communicate with guests, present luxury experiences, and maximize booking conversion across direct channels and OTAs.
Job Duties & Responsibilities:
- Handle all incoming inquiries via WhatsApp, email, calls, and OTA platforms
- Actively convert inquiries into confirmed bookings through persuasive communication
- Present and upsell all experiences, packages, and add-ons
- Follow up with potential guests to close sales
- Maintain high response speed and professionalism at all times
- Manage bookings and guest communication on Booking.com, Expedia, and Agoda
- Respond to OTA inquiries quickly and accurately
- Ensure booking details, rates, and availability are correct
- Clearly explain the luxury desert experience and unique selling points
- Handle objections and build trust to encourage booking decisions
- Manage guest expectations before arrival
- Ensure a smooth and premium customer journey from inquiry to confirmation
- Work closely with operations and on-ground teams
- Communicate special requests, VIP bookings, and guest preferences
- Ensure all booking details are accurately recorded
- Track conversion rates and booking performance
- Provide feedback on customer behavior and common objections
- Support revenue growth through upselling and smart offers
Job Qualifications:
- 2–4 years experience in hotel reservations, hospitality sales, or call center (tourism preferred)
- Strong experience with Booking.com and Expedia
- Excellent English communication (written & spoken)
- Strong sales and persuasion skills
- Highly detail-oriented with strong follow-up ability
- Experience handling WhatsApp, email, and call inquiries
- Sales & closing ability
- Customer engagement
- Attention to detail