Overview
Loss Adjusting Manager Jobs in Johannesburg at Nedbank
Job Classification
- Job Requisition: 146873
- TA Specialist: Refilwe Falatsi
- Closing Date: 31 July 2026
- Location: 135 Rivonia Campus, Sandown
- Cluster: Personal and Private Banking | Nedbank Insurance | Operations | Support Services – Loss Adjusting Team
- Employment Equity Statement: Preference will be given to applicants from Underrepresented Groups
Leadership Pipeline
Manage Others
Job Purpose
To lead and manage a team responsible for conducting contractor audits, authorizations over-mandate, claims adjustments, valuation at risk assessments, contractor rate negotiations, and handling customer complaints.
Job Responsibilities
- Claim Management:
- Advise and provide technical support to Nedbank Insurance claims, underwriting, and complaints departments.
- Minimize claim losses.
- Oversee a team of desktop, field, and project management adjustors responsible for assessing, auditing, and authorizing claims in terms of allowable rates.
- Risk Management:
- Detect and identify fraudulent activities while working closely with Group Forensic services both internally and externally to enhance fraud detection solutions.
- Perform risk management functions by identifying underwriting risks and supporting the underwriting and product solution divisions to mitigate risk.
- Ensure adherence to all legislative requirements and ensure the business continuity plan is updated and tested annually.
- Vendor Management:
- Provide support to the Procurement division in onboarding and training service providers on policy wording, processes, and rates.
- Monitor service providers through report writing, policy interpretation, claims costs, and service.
- Maintain and sustain good business relationships between service providers, clients, and Nedbank Insurance.
- Reporting and Operational Efficiency:
- Ensure the quality and accuracy of reports.
- Highlight process inefficiencies through end-to-end process mapping.
- Technical Skills and Legislation:
- Keep technical skills current and stay abreast of any changes to legislation.
- Arbitrations, Second Opinions, and Disputes:
- Facilitate and assist in resolving disputes brought to the attention of the National Financial Ombuds scheme that require further investigation.
- Evaluate the merit of client complaints when the client is not satisfied and resolve the complaint through inspection or clear interpretation of the policy.
- Transformation:
- Meet transformation targets during staff recruitment, retention, and training, and use preferred suppliers.
- Culture:
- Contribute to a culture of transformation by participating in Nedbank culture-building initiatives, business strategy, and CSI.
- Develop and implement action plans to address issues raised in culture surveys.
- Strategy:
- Support the implementation of business optimization improvement initiatives.
- Review Nedbank and Business Unit plans and ensure delivered systems, processes, services, and solutions are aligned to support the achievement of the business strategy, objectives, and values.
- Staffing:
- Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognize and reward achievement, and take appropriate corrective action where required.
- Mentor and coach staff on identified performance gaps and agree on appropriate actions.
- Ensure that team members stay abreast in their field of expertise and deliver on the expectations from stakeholders by tailoring development needs as identified.
- Create an environment of teamwork and encourage participation in decision-making processes.
- Identify current and future training and development needs and recruit and manage talent.
- Self-Development:
- Identify training courses and career progression opportunities for self.
- Ensure personal development plan activities are completed within the specified time-frame.
People Specification
Essential Qualifications – NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- B.Degree in Building Science, Construction Management
- National Diploma in Construction or relevant construction related qualification (NQF Level 7)
- Insurance Qualification
Minimum Experience Level
- Minimum of 5-years experience managing a team of loss adjusters and 5-years as a Building Assessor or Construction Related Experience.
- 5 years’ + experience in the Short-Term Insurance Industry.
- Participation or membership of professional bodies i.e. SAIA, PIRB. IOPSA, ILASA,etc.
Technical / Professional Knowledge
- Relevant software and systems knowledge
- Risk management process and frameworks
- Accounting standards
- Data analysis
- Internal audit policies and procedures
- Performance management
- Strategic planning
- Change management
- Budgeting
- Governance, Risk and Controls
Behavioural Competencies
- Building Partnerships
- Communication
- Decision Making
- Innovation
- Continuous Improvement
- Driving for Results
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Please contact the Nedbank Recruiting Team at +27 860 555 566
Title: Loss Adjusting Manager
Company: Nedbank
Location: Johannesburg
