Overview
Life Operations Administrator (Long-Term Insurance) MMH260519-7 Jobs in Sandton, Gauteng, South Africa at Guardrisk
Title: Life Operations Administrator (Long-Term Insurance) MMH260519-7
Company: Guardrisk
Location: Sandton, Gauteng, South Africa
Role Purpose
The Life Operations Administrator Provides Dedicated Administrative And Coordination Support To The Head Of Life Operations And The Broader Life Ops Function, With a Specific Focus On
- System due diligences
- Onboarding due diligences (cells, binder holders, administrators)
- Operational documentation control
- Workflow coordination across Life Ops stakeholders
The role exists to ensure accuracy, completeness, traceability, support and governance discipline across Life Operations activities, without holding decision-making authority.
Requirements
Qualifications
Matric / Grade 12
Experience
2–4 years’ experience in Life insurance operations or Insurance administration
Computer literacy essential (Word/Excel/Outlook/PowerPoint)
Presents a professional image
Excellent communication (verbal & written) interactive skills
Strong interpersonal persuasive, negotiation and presentation skills
Works under pressure
A passionate team player
Displays sound planning & organizing skills
Displays tact, diplomacy & empathy
Sound problem solving skills and ability to take ownership for problems
High stress tolerance levels
Duties and Responsibilities
Administer and co-ordinate Life Operations onboarding due diligence processes for:
- New cell captives
- Binder holders
- Administrators
- New products (where applicable)
Track and manage receipt of all required onboarding documentation, including:
- System documentation
- Claims processes
- POPIA and TCF evidence
- Training and operational materials
Maintain structured, version-controlled onboarding folders within approved Teams channels.
Ensure due diligence packs are complete, accurately indexed, and audit-ready.
Track turnaround times and escalate delays to the Head of Life Operations.
System Due Diligence & Access Administration
Administer System Due Diligence Documentation For Life Operations, Including
- Claims systems
- Policy administration systems
- Reporting and data capability reviews
- Coordinate system walk-through sessions and document outcomes.
- Collate and maintain system evidence for governance and audit purpose
- Assist with system access administration requests and evidence collation (no approval authority)
Life Operations Workflow & Tracking
Maintain Life Operations Tracking Tools For
- Onboarding due diligence
- System due diligences
- Operational follow-ups and actions
- Monitor workflow progress and ensure visibility of outstanding actions.
- Support preparation of monthly Life Operations reports through collation and administration
Documentation, Governance & Audit Support
Ensure Life Operations Documentation Complies With
- POPIA requirements
- Internal governance standards
- Audit and regulatory expectations
- Support evidence preparation for:
- Internal audits
- Third-Party Assurance reviews
- Regulatory and governance submissions
- Maintain organised and traceable records for Life Operations activities
Stakeholder & Meeting Administration
- Coordinate meetings related to onboarding and system due diligence
- Prepare agendas, packs, and minutes where required
- Track action items and follow-ups
- Liaise with internal stakeholders (Portfolio Managers, IT, Risk, Compliance) and external administrators on administrative matters
Ad hoc Projects
- Miscellaneous projects from time-to-time
- Allowing for additional opportunity to grow own accountability and responsibility outside main KPI’s
- Providing assistance to Life Ops Head on other or alternate functions
- Allowing for further development of own abilities
As an applicant, please verify the legitimacy of this job advert on our company career page.-304349596