Overview
Life Operations Administrator (Long-Term Insurance) Jobs in Sandton, Gauteng, South Africa at Guardrisk
Title: Life Operations Administrator (Long-Term Insurance)
Company: Guardrisk
Location: Sandton, Gauteng, South Africa
Guardrisk is the undisputed market leader in cell captive insurance and risk solutions. We are renowned for our innovative approach to cell captive structures and other alternative risk transfer solutions for our clients. Guardrisk offers clients custom designed cover and is registered in South Africa as an insurer for all statutory classes of non-life and life insurance business.
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
The Life Operations Administrator provides dedicated administrative and coordination support to the Head of Life Operations and the broader Life Ops function, with a specific focus on:
- System due diligences
- Onboarding due diligences (cells, binder holders, administrators)
- Operational documentation control
- Workflow coordination across Life Ops stakeholders
The role exists to ensure accuracy, completeness, traceability, support and governance discipline across Life Operations activities, without holding decision-making authority.
Requirements
Qualifications
Matric / Grade 12
Experience
2–4 years’ experience in Life insurance operations or Insurance administration
Computer literacy essential (Word/Excel/Outlook/PowerPoint)
Presents a professional image
Excellent communication (verbal & written) interactive skills
Strong interpersonal persuasive, negotiation and presentation skills
Works under pressure
A passionate team player
Displays sound planning & organizing skills
Displays tact, diplomacy & empathy
Sound problem solving skills and ability to take ownership for problems
High stress tolerance levels
Duties & Responsibilities
Administer and co-ordinate Life Operations onboarding due diligence processes for:
- New cell captives
- Binder holders
- Administrators
- New products (where applicable)
Track and manage receipt of all required onboarding documentation, including:
- System documentation
- Claims processes
- POPIA and TCF evidence
- Training and operational materials
Maintain structured, version-controlled onboarding folders within approved Teams channels.
Ensure due diligence packs are complete, accurately indexed, and audit-ready.
Track turnaround times and escalate delays to the Head of Life Operations.
System Due Diligence & Access Administration
Administer system due diligence documentation for Life Operations, including:
- Claims systems
- Policy administration systems
- Reporting and data capability reviews
- Coordinate system walk-through sessions and document outcomes.
- Collate and maintain system evidence for governance and audit purpose
- Assist with system access administration requests and evidence collation (no approval authority)
Life Operations Workflow & Tracking
Maintain Life Operations tracking tools for:
- Onboarding due diligence
- System due diligences
- Operational follow-ups and actions
- Monitor workflow progress and ensure visibility of outstanding actions.
- Support preparation of monthly Life Operations reports through collation and administration
Documentation, Governance & Audit Support
Ensure Life Operations documentation complies with:
- POPIA requirements
- Internal governance standards
- Audit and regulatory expectations
- Support evidence preparation for:
- Internal audits
- Third-Party Assurance reviews
- Regulatory and governance submissions
- Maintain organised and traceable records for Life Operations activities
Stakeholder & Meeting Administration
- Coordinate meetings related to onboarding and system due diligence
- Prepare agendas, packs, and minutes where required
- Track action items and follow-ups
- Liaise with internal stakeholders (Portfolio Managers, IT, Risk, Compliance) and external administrators on administrative matters
Ad hoc Projects
- Miscellaneous projects from time-to-time
- Allowing for additional opportunity to grow own accountability and responsibility outside main KPI’s
- Providing assistance to Life Ops Head on other or alternate functions
- Allowing for further development of own abilities
Competencies
Key Accountabilities
Coordinates operational onboarding and system due diligence administration
Maintains accurate, auditable Life Operations documentation
Tracks operational workflows and escalates risks and delays
Supports governance, audit, and compliance processes through evidence collation
Interfaces with internal and external stakeholders on operational administration matters
Knowledge, Skills And Abilities
Strong administrative and organisational skills
High attention to detail and document accuracy
Ability to manage multiple workflows concurrently
Clear written and verbal communication
Confidentiality and data-handling discipline
Proactive escalation of risks and delays
Intra and interpersonal relationship building
Client Service Delivery
Use knowledge of our products to secure end-to-end finalisation of all customer interactions
Facilitates problem solution across organisational boundaries
Responsible for managing reputation risk
Responsible for managing finalization (and ongoing maintenance) of any issues identified
Responsible for ensuring that service delivery to clients, intermediaries, binder holders and cell captives are consistent with best practice
Personal Effectiveness
Accountable for service delivery through own efforts
Individually accountable for managing own time, tasks and output quality
Make increased contributions by broadening individual skills
Collaborate effectively with others to achieve personal results
Accepts and lives the company values
Relationship Building
Owning the relationship with selected intermediaries, Binder Holders and Cell Captive representatives
Developing and maintaining effective working relationships with external and internal clients
Personal interaction when liaising with Clients/ Intermediaries/ Binder Holders and Cell Captive representatives
Specific KPA’s
Onboarding and system due diligences completed accurately and on time
Improved audit readiness and documentation quality
Reduced Administrative Burden on the Head of Life Operations
Clear visibility and tracking of Life Operations workflows