Overview
Lead Administrator Jobs in Soweto, South Africa at SimLanga Services
Key Responsibilities
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Contact warm leads to verify interest, gather basic client information, and prepare leads for sales agents.
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Qualify leads based on underwriting criteria and product suitability.
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Maintain high contact rates and ensure timely follow‑ups.
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Update CRM systems with accurate lead notes, outcomes, and next steps.
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Capture client information, quotations, and policy details with 100% accuracy.
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Assist sales agents with administrative tasks (quotes, amendments, follow‑ups).
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Ensure all documentation is complete, compliant, and properly stored.
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Support onboarding of new policies and ensure smooth handover to underwriting.
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Adhere to FAIS, POPIA, TCF, and company compliance standards.
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Ensure correct disclosures and compliance scripts are followed during warm‑up calls.
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Flag non‑compliant behaviour or risks to the Team Leader or Compliance Officer.
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Deliver professional, friendly, and customer‑centric engagement on all calls.
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Handle basic client queries and elevate complex issues appropriately.
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Ensure warm leads are prepared for a seamless sales experience.
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Maintain daily lead distribution reports and productivity trackers.
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Collaborate with sales, underwriting, and retention teams.
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Assist with cancellations, amendments, and policy administration when required.
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Title: Lead Administrator
Company: SimLanga Services
Location: Soweto, South Africa
Category: