Key Accounts Manager

Overview

Key Accounts Manager Jobs in Boksburg, Gauteng, South Africa at ExecutivePlacements.com

Title: Key Accounts Manager

Company: ExecutivePlacements.com

Location: Boksburg, Gauteng, South Africa

Recruiter:

Cre8work

Job Ref:

1777096946

Date posted:

Tuesday, March 31, 2026

Location:

Boksburg, South Africa

SUMMARY:

POSITION INFO:

PURPOSE OF JOB:

Selling products and services using solid arguments to prospective customers

Performing cost-benefit analyses of existing and potential customers

Maintaining positive business relationships to ensure future sales

Minimum Requirements / Qualifications And/Or Experience

• Matric
• Basic Financial education
• Experience in sales and operations
• Earth mover tyre experience
• Driver’s licence

KEY PERFORMANCE AREAS:

This position will be responsible for the following 4 Key Performance Areas:

• Financial KPA: To achieve sales targets as per budget set for the branch.
• Customer KPA: To secure more long-term contracts and service and protect existing contracts.
• Operational KPA: To ensure the I have the right tools to operate and service customers.
• Activity goals versus activity results KPA: Multilevel calling and attacking new are met.

Financial Responsibilities:

• To achieve & maintain sales and profit targets.
• Achieve sales and profit targets set in sales meetings.
• Maximize income on profit and prevent losses due to under quoting.
• Quotations done timeously at correct pricing.
• Manage stock to supply customers.
• Max stock level to be kept at branch as per companies’ procedure and customer’s needs.
• Planning on branch stock holding in order to reduce over stock but still give the customers good turnaround time on delivery.
• Plan tasks and week to keep overheads low.
• Do weekly planner to visit all customers regularly to keep overheads to a minimum on vehicle running costs.
• Weekly planning to be done for new week in sales meetings done weekly.
• Sales growth.
• Attacking new customers. Minimum 2 per week.
• Weekly sales meeting and comparison to set budget versus targets achieved.
• Ensure all customers payments are made on time and no outstanding orders and queries.

Customer Responsibilities:

• Protect existing customers.
• Liaise with customers to ensure service levels are up to standard and building customers relationships.
• Multilevel calling.
• Grow customer base.
• Attacking new customers list and weekly planner to be in place and kept by.
• Weekly feedback meetings and planning on attacking new customers.
• Monthly reports.
• Monitor all reports are compiled and send to all relevant customers.
• Ensure monthly meetings are set and all K.P.I. are met.
• Customer complaints.
• Assist and solve any customer complaints as soon as possible and professionally.
• Ensure no vendor complaint get logged against branch.
• Breakdowns
• Assist and arrange breakdowns and ensure all are done correctly.
• Gather all paperwork next day and inform admin division on stock and or consumables and other related to be quoted on.
• Assist in gathering orders on breakdowns for invoicing to commence and paper trail to be finalized.
• Ensure that vehicles have correct tools and equipment to assist with breakdowns and all certified and good working condition.
• Technical
• Receive monthly surveys, tyre change slips and scrap reports and ensure all are send to Technical Department for reports to be compiled.
• Ensure customers receive the above reports for discussion.
• Create scrap reports for customer tyres in yard where and when requested by customers.
• Accounts admin
• Ensure all quotations are done and forwarded for orders.
• Ensure all POD’s are completed and handed to admin.
• Follow up on PO’s if outstanding longer that 5 working days.

Operational Responsibilities:

• Communication.
• Communication to line manager on daily activity and operational requirements.
• Stock.
• Ensure combo stock are built for your customer base.
• Secure stock for end user customers.
• Maintain correct stock level to supply customers timeously and on demand.
• Assist with stock taking and stores where needed to identify low stock levels for ordering purposes.
• Staff
• Where needed, interview and employ staff for sites as per companies SOP.
• Keep staff disciplined and when not adhering, take corrective action with HR assistance.
• All staff PPE to be in order.
• Safety toolbox talks done every morning before work started.
• Vehicles, tools and equipment checklists to be done.
• Orders.
• Place orders timeously to ensure stock available to deliver as per customer’s requirements.
• Exceptions & Escalations

Exceptions:

• Service delivery to customers must be on high standard.
• Built and grow customers’ base.

Escalations:

• Do Proactive planning.
• Introduce new innovations and implement new ideas.

Activity Goals versus Activity Results Responsibilities:

• Contacting new prospects or existing customers.
• Attacking new customer planning.
• Weekly planner compiled for customer visits.
• Presenting products and services to customers.
• Nurturing strong client relationships.
• Following up diligently.
• Customer satisfaction.
• Maintain high service level towards customers.
• Succession.
• Implement and monitor succession initiatives on attacking new.
• Report to line manager daily on actions and progress.
• Cleanliness
• Always uphold companies’ image on a high standard towards the public and customers. (Staff / vehicles and housekeeping)

COMPETENCIES REQUIRED:

Knowledge:

• Policy and procedures
• Company products and services
• Basic financial knowledge
• Technical and commercial procedures
• Labour law
• Sales strategy and trends
• Mining charter
• Database and systems
• Customer service

Skills:

• Sales Skills
• People skills
• Project skills
• Communication skills
• Report writing skills
• Negotiation skills
• Meeting skills
• Presentation skills
• Customer relations skills