Overview
Key Accounts Manager Jobs in Sandton, South Africa at Bluespec Holdings
Job Discription:
Firstgroup is customer led and service driven. A Key Account Manager is responsible for managing key accounts, acquiring a thorough understanding of key client needs and requirements, expanding the relationships with existing clients by continuously proposing solutions that meet their objectives.
Responsibilities:
Implementation of Client Portfolio:
- Understanding the requirement (Services|Protocols)
- Documentation of agreed processes (Agreement|Client Detail Form)
- Systems (Creation of Dreamtec node|Creation of Accumatica Account)
- Telephony (creation of Smart Access Number|Trigger Number|IVR Recording, Scripting)
- Data (Linking of client data to Dreamtec| Business Rules|Testing)
- Rates (Documented, Implement ion on Dreamtec|Tested)
- Training (Contact Centre Agents)
- Understanding of Bluespec, Firstassist, Towing and Emergency Services Industry.
Knowledge of Client Portfolio:
- Implementation Set Up (Agreement | CDF)
- Operations (Processes | Protocols | Service Levels) & Finance (Processes|Requirements)
- Ensure Compliance and Understanding of client portfolio by all internal departments
Extensive Reporting to Clients:
- Monthly Utilization Stats,Service Enquiries & Various Analysis Reports.
Constant Interaction with Clients:
- Management of Emails Escalations
- Monthly Operational Meetings
Admin:
- Creation of Documents & Maintaining of Sharepoint client folder (Saving of Documentation|Email Communications)
- Minutes of Meeting (Submission within 24 hours of Meeting) & Fuel Reviews|Rate Renewals
Title: Key Accounts Manager
Company: Bluespec Holdings
Location: Sandton, South Africa
Category: