Key Account Manager: Public Sector (East London)

Job Purpose:

The Key Account Manager – Public Sector is responsible for uncovering new Sales opportunities across the full
spectrum of Mustek Eastern Cape’s sales portfolios. They will be responsible for promoting and selling
Mustek’s products and services to Mustek’s resellers.

Responsibilities:

Sales

• Identify client markets and design a sales strategy to fit each client’s requirements.
• Advise customers on forthcoming product developments and discuss special promotions.
• Provides customers with necessary product support and basic technical support.
• Build relationships with customers through regular communication via e-mail, phone and visits.
• Attend product training programmes and know the relevant product range.
• Maintain records of new customers, potential customers, deleted customers and changes in the region or sales environment to ensure cost effective coverage of the territory.

Sales Opportunities

• Drive sales of all Mustek products, by developing, identifying, and securing all relevant sales opportunities.
• Identify new markets/business opportunities and convert dormant customers to active customers.
• Maximise sales opportunities during special promotions.

Customer Satisfaction

• Maintain and develop relationships with existing customers via customer visits and meetings, telephone calls and emails.
• Work closely with team members to ensure high customer satisfaction.
• Gather market/customer information and utilise it effectively to impact sales positively
• Respond to messages received through e-mail or telephone. Take steps to ensure messages are being responded to when not available

Qualifications and Experience:

• Matric
• Tertiary qualification in sales and/or marketing will be advantageous.
• Driver’s license
• 3 years’ experience in a sales target driven environment, within ICT would be an advantage

Knowledge and Skills:

• Knowledge of ICT industry
• Sales and marketing principles
• Good understanding of entrepreneurial and commercial objectives
• Knowledge of sales strategies and concepts
• Good understanding of developing sales reports
• Persuasive

Skills

• Good decision-making skills
• Excellent people skills
• Good verbal and written communication skills
• Good analytical skills
• Good planning and organisational skills
• Good research skills
• Networking skills
• Time management