Overview
Key Account Manager Jobs in Springs, Gauteng, South Africa at Kelly
Title: Key Account Manager
Company: Kelly
Location: Springs, Gauteng, South Africa
About the Role
A leading global manufacturer of sustainable packaging solutions is seeking a results-driven, customer-focused Key Account Manager to strengthen its Fiber Packaging segment.
In this role, you will take full commercial ownership of a strategically significant geographical area with strong growth potential. You will be responsible for driving new business, developing long-term customer partnerships, and delivering profitable, sustainable growth. Acting as the key link between customers, operations, and internal stakeholders, you will ensure seamless execution and an exceptional customer experience.
This is an excellent opportunity for a commercially minded Key Account Manager who thrives in a fast-paced B2B manufacturing environment and enjoys building lasting customer relationships.
Location
Based in Springs, Gauteng, with frequent travel to KwaZulu-Natal and surrounding areas.
Key Responsibilities
Customer Relationship Management
- Build and maintain strong relationships with existing customers while identifying and developing new business opportunities.
- Drive sales growth through improved pricing strategies, cost reduction initiatives, and enhanced customer satisfaction.
- Ensure timely follow-up on customer actions and continuously improve customer experience metrics.
Sales & Market Development
- Develop and implement customer-specific sales plans and regional growth strategies.
- Prepare and manage annual sales budgets for key accounts.
- Achieve monthly and annual sales, volume, turnover, and margin targets.
- Lead forecasting activities and monitor pricing and volume trends.
- Identify new markets, customer segments, and growth opportunities.
- Collaborate closely with Customer Service and internal teams to ensure excellent service delivery.
Complaints & Technical Coordination
- Manage the complete customer complaints process through to resolution.
- Analyse complaint trends, root causes, and associated costs.
- Liaise with production teams to resolve quality concerns and ensure consistent product delivery.
- Assess the technical feasibility of customer requests and proposed solutions.
Financial & Logistics Management
- Monitor customer payments and outstanding debt.
- Review and recommend customer credit limits.
- Manage inventory levels and reduce aging stock within the assigned region.
Reporting & Administration
- Prepare weekly reports covering:
- Market developments
- Customer issues and complaint trends
- Sales gains and losses
- Competitor activities, pricing, and market trends
- Produce monthly commercial reports and customer visit reports, including:
- Sales performance versus budget
- Inventory and debt status
- Action plans and project updates
Minimum Requirements
- Bachelor's Degree in Commerce, Business Management, International Business, or a related field.
- Minimum 5 years' sales experience within a manufacturing environment.
- Packaging industry experience or experience in another technical, multi-stakeholder manufacturing environment is highly advantageous.
- Experience and an established network within the egg production industry would be highly beneficial.
- Proven track record of achieving commercial growth and delivering sales targets.
- Good understanding of business administration, finance, and commercial principles.
Key Competencies
- Strong technical aptitude with the ability to assess customer requirements.
- Proven ability to develop and maintain long-term customer relationships.
- Experience with Salesforce and Power BI would be advantageous.
- Excellent communication, presentation, and negotiation skills.
- Strong commercial and analytical mindset.
- Proactive, solution-driven approach with excellent listening skills.
What's on Offer
- A strategic commercial role with significant growth opportunities.
- High level of autonomy in managing your customer portfolio and region.
- Collaborative and supportive working environment.
- Competitive salary and benefits package.