Overview
Key Account Manager Jobs in Germiston at MTE Xpress
Job Purpose
The Key Accounts Manager is responsible for managing, growing, and retaining strategic customer relationships while ensuring exceptional service delivery. The role focuses on maintaining strong partnerships with key clients, identifying growth opportunities, resolving service-related concerns, and driving revenue through account development and customer retention initiatives.
Key Responsibilities
Account Management
- Manage and maintain relationships with assigned key accounts.
- Conduct regular client visits, reviews, and business meetings.
- Develop a thorough understanding of customer operations and logistics requirements.
- Ensure customer expectations and service level agreements (SLAs) are consistently achieved.
- Act as the primary point of contact for key clients.
Customer Retention & Growth
- Identify opportunities to increase volumes and revenue within existing accounts.
- Prepare and present proposals, pricing, and service solutions.
- Cross-sell and promote MTE Xpress service offerings.
- Monitor account performance and implement improvement plans where required.
- Build long-term strategic partnerships with customers.
Service Delivery & Operations Liaison
- Work closely with Operations, Customer Service, and Branch Management to ensure service excellence.
- Escalate and resolve customer concerns promptly.
- Monitor delivery performance and service levels.
- Ensure corrective actions are implemented where service failures occur.
Reporting & Administration
- Maintain accurate customer records and account information.
- Prepare monthly account reviews and performance reports.
- Track customer volumes, revenue, and profitability.
- Update CRM systems (if any) and sales reports regularly.
- Provide market intelligence and customer feedback to management.
Minimum Requirements
Qualifications
- Grade 12 / Matric Certificate.
- Diploma or Degree in Sales, Marketing, Business Management, Logistics, or a related field will be advantageous.
Experience
- Minimum 3 to 5 years’ experience in Key Account Management, Business Development, or Sales.
- Experience within the Courier, Logistics, Transport, or Supply Chain industry is preferred.
- Proven track record in customer retention and account growth.
Skills & Competencies
- Strong relationship-building and networking skills.
- Excellent communication and presentation skills.
- Negotiation and problem-solving abilities.
- Strong commercial and business acumen.
- Ability to analyse customer requirements and provide tailored solutions.
- Proficient in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
- Ability to work independently and manage multiple accounts simultaneously.
- Strong organisational and time-management skills.
Key Performance Indicators (KPIs)
- Customer retention rate.
- Revenue growth within existing accounts.
- Customer satisfaction scores.
- SLA compliance and service performance.
- New opportunities identified within existing customer base.
- Account profitability.
- Client meeting and review completion rates.
Additional Requirements
- Valid driver’s licence.
- Own reliable vehicle.
- Willingness to travel as required.
- Clear criminal record.
Employment Type
Permanent
Work Location: In person
Title: Key Account Manager
Company: MTE Xpress
Location: Germiston
