Overview
Junior to Intermediate Helpdesk Engineer Jobs in Cape Town, Western Cape, South Africa at ExecutivePlacements.com
Title: Junior to Intermediate Helpdesk Engineer
Company: ExecutivePlacements.com
Location: Cape Town, Western Cape, South Africa
Junior to Intermediate Helpdesk Engineer
Recruiter:
Network Recruitment
Job Ref:
ITE007502/Mon
Date posted:
Monday, March 30, 2026
Location:
Cape Town, South Africa
Salary:
Annually
SUMMARY:
The Helpdesk L3 Engineer will be responsible for tickets and solving issues.
POSITION INFO:
Key Responsibilities:
- Serve as the senior escalation point for complex technical incidents across endpoints, identity and access management, VPN/ZTNA, network routing, and cloud-connected services.
- Lead automation initiatives to reduce repetitive service desk tickets and improve operational efficiency, leveraging tools, such as Intune, PowerShell, Autopilot, and workflow automation platforms.
- Manage and enhance secure access controls through Microsoft Entra ID, conditional access policies, and Microsoft 365 security configurations, to ensure strong identity and device protection.
- Support hybrid network environments, including the design, troubleshooting, and optimisation of Azure hub-and-spoke architectures and FortiGate VPN/ZTNA connectivity.
- Resolve escalated security incidents, including suspected account compromise, MFA-related anomalies, and email quarantine or security escalations.
- Provide technical leadership during incidents and outages, responding effectively under pressure and guiding teams toward rapid resolution.
- Drive operational improvements by developing runbooks, improving support processes, and implementing automation strategies that enable faster resolution by L1 and triage teams.
Job Experience and Skills Required:
- 5+ years' experience in IT operations / support with at least 2-3 years in a senior capacity
- Strong Azure and Entra ID skills, including hybrid identity, role-based access control, and conditional Access policies
- Solid knowledge of endpoint management with Intune and Autopilot for both Windows and macOS devices
- Hands-on troubleshooting experience with FortiGate VPN/ZTNA and general networking (routing, DNS, wifi, and Vlans)
- Proficiency with PowerShell scripting or similar tools for automation and bulk actions
- Working knowledge of Microsoft 365 E5 Stack (Defender for Endpoint, Purview, and Compliance tools – advantageous)
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For more information contact:
Monica de Wet
Senior Recruitment Consultant