Overview
Junior Technical Support Engineer Jobs in Gauteng, South Africa at Solis
Title: Junior Technical Support Engineer
Company: Solis
Location: Gauteng, South Africa
Job Purpose
The Junior Technical Support Engineer will support the aftersales technical operations for Solis inverter products in South Africa.
This role provides hands-on exposure to technical support, customer assistance, and continuous improvement of products and services.
Key Responsibilities
• Provide first-line technical support for Solis inverter products and services
• Drive technical support across both commercial and residential product portfolios, providing feedback for product improvement and portfolio changes
• Establish and maintain effective customer and distributor relationships by personally
resolving all technical issues and responding to enquiries
• Assist with technical support and RMA processes, including fault evaluation and reporting
• Participate in exhibitions when required
• Demonstrate strong proficiency in renewable energy solutions and related technology, with a commitment to continuous professional development
• Support and maintain the Service Desk platform (Freshdesk)
• Conduct testing and evaluation of faulty systems as requested by clients
• Maintain a high level of professionalism with clients and distribution partners
• Traveling locally, nationally and internationally as required to fulfil job responsibilities