Overview
Junior Support Analyst Jobs in Durban, KwaZulu-Natal, South Africa at BETSoftware
Title: Junior Support Analyst
Company: BETSoftware
Location: Durban, KwaZulu-Natal, South Africa
Job Description
- Attention to detail.
- Effective communication skills.
- Ability to work independently and collaboratively.
Responsibilities
User Experience Evaluation:
- Assess the website or application’s design, layout, and functionality for user-friendliness.
- Ensure intuitive navigation, responsiveness across devices, and a seamless experience.
- Identify areas of difficulty and recommend improvements to enhance efficiency, accessibility, and user satisfaction.
Functionality Testing
- Ensure key features work correctly across devices and browsers, checking for compatibility, responsive design, and proper display on various screen sizes.
- Verify that all features are bug-free and provide a seamless user experience.
Performance Monitoring
- Evaluate key metrics such as load times and server response across devices and networks.
- Identify bottlenecks and provide optimization recommendations to enhance speed and user experience.
Feature Enhancement Identification
- Analyze user feedback and functionality to find areas for new features or enhancements that boost engagement, streamline processes, and align with business goals.
Content & UI Review
- Review the website or application to maintain uniformity in visual elements, layout, and content presentation across all pages. This ensures a cohesive user experience, reinforces brand identity, and enhances accessibility across devices and screen sizes.
Cross-Browser & Device Testing
- Test the website or application across multiple browsers, operating systems, and screen sizes to ensure compatibility, responsive design, and consistent functionality.
Qualifications
- Matric certificate
- Basic computer proficiency.