Junior Service Technician (Electrical)

• To provide professional installation of dosing equipment to customers.
• To service dosing equipment in the warehouse.

KEY PERFORMANCE AREAS

Business Development:

• Maintain brand reputation and ethos of business in a professional manner.

• Ensure weekly call report is completed and submitted to the Sales Manager.

• Follow the tech Calander provided that will plan installations, maintenance and breakdown calls.

Customer Relationship Management:

• Complete written service reports for clients that require them. Ensure reports are discussed with relevant persons and ensure a copy is submitted to the Sales Manager.

• Ensure staff training is carried out for all clients. Ensure all administration functions are closed out once training is offered (e.g. Training Registers, Training Certificates, etc.).

• Build a relationship with all key people within the client portfolio. (e.g. Buyer, General Manager, Chef, Contract or Area Manager, etc.).

• Always provide prompt service and assistance.

• Assist with deliveries to customers in unforeseen circumstances.

• Attend to customer needs concerning the best suited products and their efficient use.

• Carry out technical installations, programming, repairs and maintenance of electronic chemical dosing equipment on commercial laundry machines, commercial dishwasher, glass washers and crate washers.

• Installation of soap dispensers, chemical dosing systems and other Company related offerings for kitchen, laundry, food processing and housekeeping divisions.

• Demonstrate the company’s consultative sales approach; leverage hands-on service to enhance our total value to the customer.

• Provide emergency service coverage after hours to appreciative customers.

• Build relationships by providing customers with innovative products, sales demos, regular service and ongoing training.

• Learn customers’ operations and devise unique solutions as their expert on advanced cleaning and sanitation processes.

Communication and Feedback:

• Attend and participate in all sales meetings.

• Communicate on new opposition products, special account developments and any other relevant information gathered through field activities to provide feedback to Sales Manager.

• Submit a weekly sales/technical report to Sales Manager.

• Adhere to Company Data and Communication Policies.

• Use prescribed templates where available.

• Comply with deadlines where set/required.

Administration Services:

• Provide updated client contact information.

• Manage product merchandizing in the market and exercise and maintain brand image control, i.e. stickers, wall charts, etc.

• Ensure HSE standards (as relating to our product supply) are maintained on client sites.

• Perform Stock Management and stock taking on a regular basis where required to do so.

Self-Development:

• To continuously broaden your product knowledge in chemicals, dosing equipment and cleaning systems.

• Strive continually to keep abreast of changes in the industry.

• Attend all training courses as provided by the company from time to time.

• Work on improving your selling skills through self-study.

EXPERIENCE AND QUALIFICATIONS

• Grade 12 / Matric.

• Electrical certification / qualification.

• Minimum 3 years’ relevant (electrical) work experience.

• Experience in the installation of laundry dosing equipment will be advantageous.

• Experience in the programming of laundry machines will be advantageous.

• Experience in the installation of dish machine and chemical dosing units will be advantageous.

• Knowledge of the maintenance and repairs of industrial dish-machines will be advantageous.

• Ability to roll-up sleeves and work with team members.

• A keen eye for detail and desire to probe further into data.

• Valid driver’s license and reliable transport.

COMPUTER LITERACY

• Intermediate knowledge in the MS Office package (e.g. Word, Excel, PowerPoint, etc.).

• Intermediate knowledge of virtual programmes (e.g. MS Teams, Zoom, etc.).

PERSONAL ATTRIBUTES

• Presentable with excellent communication skills, both spoken and written.

• Excellent coordinating skills.

• Ability to produce accurate results within prescribed deadlines.

• Ability to work independently but also as a team player.

• Be able to cope well under pressure.

• Methodical, systematic and analytical minded.

• Positive, self-motivated and confident approach to work and colleagues.

• Emotional maturity and professional integrity.

• Attention to detail.

• Honest and reliable.

Package Offered

This position will attract a Market Related salary according to qualification and experience gained. The Company is committed to diversifying its staff profile in terms of its transformation agenda and encourages candidates from previously disadvantaged backgrounds to apply.

The Company also retains the right to choose candidates in its sole discretion and or not to make any appointments.

Please e-mail [email protected] your contact details and abridged resume should you believe that you have what it takes to join the Company and grow together.

Closing Date: 31 May 2026