Overview
Junior Service Desk Technician Jobs in Durban, KwaZulu-Natal, South Africa at ExecutivePlacements.com
Title: Junior Service Desk Technician
Company: ExecutivePlacements.com
Location: Durban, KwaZulu-Natal, South Africa
Recruiter:
Sandi Crowther Recruitment
Job Ref:
DUR003616/LC
Date posted:
Thursday, May 14, 2026
Location:
Durban, South Africa
Salary:
10 000 Monthly
SUMMARY:
Morningside, Durban. Opportunity exists with a dynamic and growing IT company for a Junior Service Desk Technician with 1–2 years’ IT support or service desk experience. Previous MSP (Managed Services Provider) experience is highly advantageous.
POSITION INFO:
This customer-facing role forms part of a busy Managed Services environment and is ideal for a motivated technical support professional looking to grow their career in IT infrastructure and support. The successful candidate will be involved in daily ticket management, Microsoft 365 support, workstation troubleshooting, and structured escalation processes.
Key Responsibilities:
- Manage daily service desk activities and ticket queues
- Log, track, update, and follow up on IT service requests
- Provide Microsoft 365 user support
- Troubleshoot Windows workstations, peripherals, and general end-user issues
- Assist with server-related tasks, networking, and backup systems
- Provide support exposure to 3CX, Mimecast, and email / security platforms
- Maintain accurate IT documentation and perform general IT administration
- Escalate complex technical issues where required
Minimum Requirements:
- 1–2 years’ IT support or service desk experience
- MSP experience strongly advantageous
- Strong customer service and communication skills
- Comfortable working in a ticket-based, SLA-driven environment
- Matric / Grade 12
- Microsoft 365 support experience
- Valid South African driver’s licence and own reliable vehicle
Advantageous Certifications:
- Microsoft 365 Fundamentals (MS-900)
- Microsoft 365 Endpoint Administrator (MD-102)
- CompTIA A+ and/or Network+
Apply: